Hollard refreshes brand positioning around greater certainty
The insurer says its new positioning reflects the need to help customers navigate interconnected risks and make more confident decisions in a changing world.
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Why ‘ever’ matters when answering insurance questions
A fraud-related cancellation almost 15 years earlier cost the policyholder his tornado claim because he failed to disclose it when applying for cover.
Warning against an ‘install and forget’ approach to home solar
About 24% of Fire Ops SA’s structural-fire call-outs since January were linked to alternative-power equipment.
A poor credit score and insurance hopping could push up your premium
An impaired credit record and frequent switching may combine to make affordable short-term insurance more difficult to obtain.
Santam keeps underwriting on target despite R1.5bn claims
Severe storms drove a sharp increase in large claims, but improved book profitability and underwriting discipline helped keep the margin above the target midpoint.
Claim delay exposes importance of keeping policyholders informed
An NFO case highlights the requirements of Rule 17.8.6 and the consequences when an insurer fails to communicate during a prolonged claims process.
Cellphone insurance: When the policy wording matters
The NFO’s complaints show how SIM requirements, policy schedules, limits, and the circumstances of a theft can affect a claim.
Landlord’s fire claim fails after tenant-created hazard goes undisclosed
The NFO found that a property owner could not avoid responsibility for an increased risk where poor construction, electrical defects, and tenant conduct contributed to the loss.
Discovery research links sleep debt to higher accident risk
Discovery Insure says four years of research show sleep debt is one of the strongest predictors of accident risk, prompting it to add sleep to its behaviour-based insurance model.
Santam joins insurers rewarding claim-free customers with cashback
The new programme pays qualifying policyholders 10% of premiums back after claim-free periods, reflecting the growing use of rewards to build customer loyalty.
Government gives legacy financial services qualifications another reprieve
A government extension means MBSE can continue enrolling students for its FETC: Short-term Insurance and FETC: Wealth Management qualifications for another 24 months.
NFO’s only non-life final ruling of 2025 turns on theft, not ‘missing items’
Even though the SAPS case was marked ‘unfounded’, the NFO held this did not prove there had been no theft, and the policy claim fell within cover on the facts.
Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
Flood and fire claims dent Santam’s underwriting performance
The insurer anticipates additional claims from the recent storms in the Western Cape, although the full impact is not yet clear.
SASRIA grows profits and capital base as it targets R30bn reserves by 2029
The insurer says reinsurance protection has increased significantly, and it has secured full reinsurance for 2026/27 for the first time in three years.
Santam shifts core insurance systems to the cloud
The move of its Guidewire platform marks a change in how policies and claims are processed and managed.
glu declares first member profit share after launch year
The R1.78m payout reflects both underlying performance and a founding-member booster designed to accelerate early value.
