industry news
Financial services and technology – Opportunity to underst …
FinTech essentially encapsulates the intersection between the financial services industry and technology. The importance of FinTech is evidenced in the manner in which it is currently disrupting traditional financial models and structures. The disruption caused by FinTech offers both opportunities and challenges to large and small financial services companies in South Africa. The Introduction to […]
best practice
Hosting successful business meetings – Find out how and ea …
We have all sat through them. We have prayed for them to end, or we have been intimately involved in them. We have contributed to them, or listened to others drone on in them. We have watched some chairpersons masterly manage them, while others allow delegates to take over proceedings. We are talking about meetings, […]
technologically speaking
Social media – Five tips for cyber safety
A recent article published by Discovery explains that social media, apps and devices can leave any business vulnerable to crime. With cybercrime, it’s important to remember that criminals will take their time to research every aspect of a person or a business online so they can find ways to raise a person’s curiosity or to […]
compliance and legislation
Disclosure guidelines – Code of Conduct principles revisit …
A recent Financial Services Tribunal case to reconsider the ruling of the Ombud for Financial Services Providers, once again highlighted important provisions of the Code of Conduct for Financial Services Providers. The Tribunal specifically investigated whether the Ombud had made a mistake to conclude that the applicant failed to take reasonable steps to ensure that […]
SA medical aid Customer Satisfaction Index – Medihelp and …
Medical schemes are facing tremendous pressure in a low growth market where customer expectations and utilisation are very high and increasing, while loyalty is on the decline as a result of lower price tolerance. As the economy bites and more consumers opt to downgrade their cover to lower benefit options in a bid to cut […]
Fitter or fatter? – Exercise can contribute to a healthier …
A ground-breaking, global study by Vitality and RAND Europe shows that an extra 15 minutes of walking daily could add close to 3 years to your life and grow the world economy by $100bn a year. The 23-country study assesses how different physical activity improvement scenarios may affect the economy of countries up to 2050, and shows […]
SA’s first loyalty programme awards – Celebrating lo …
Loyalty programme usage has, over the past few years, been growing. In 2018, survey results from the BrandMapp indicated that 75% of South African consumers use loyalty programmes. But which loyalty programme is the best? Truth, a Cape Town-based loyalty and customer relationship management (CRM) consultancy has just released the results of SA’s first loyalty […]
Life and Disability Insurance Gap – Widens to R34.7 trilli …
Earners under 40 face an average insurance shortfall of around R1.4 million for life cover and R1.5 million for disability. This means the majority of SA’s earners are likely to be significantly underinsured. These are just some of the conclusions of the 2019 ASISA Insurance Gap Study. Announcing the findings of the 2019 ASISA Life and Disability […]