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Recap – Joint Ombudsman for Insurance Industry

Towards the end of last year we briefly reported that from 1 January 2020, retired Judge Ron McLaren will be the single watchdog for both the short-term (non-life) and long-term (life) insurance industries.

In a recent article by the office of the Ombudsman for Short-Term Insurance (OSTI), Judge McLaren explains that there will now be a single port of entry for complainants who are uncertain at which office to lodge a complaint. “This will go live on 1 February 2020. Complainants of both life and non-life insurance can also continue to use the existing entry points. If a complaint needs to be transferred to the other office that it will be a seamless process,” he reiterated.

Offices of the LT Ombud en ST Ombud

The Ombudsman for Short-Term Insurance will continue to have jurisdiction over all types of short-term insurance products, including motor, house owners (buildings), householders (contents), cell phone, travel, disability and credit protection insurance, and commercial insurance for small businesses and sole proprietors.
The Ombudsman for Long-Term Insurance will continue to have jurisdiction over complaints about long-term insurance products such as life insurance, funeral, long-term disability, credit life and health insurance policies.
The offices of both the Ombudsman for Short-Term Insurance and the Ombudsman for Long-Term Insurance will continue to provide the insuring public with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity.

Click here to access the website of OSTI.

Click here to access the website of the Ombudsman for Long-Term Insurance.

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