Towards the end of last year we briefly reported that from 1 January 2020, retired Judge Ron McLaren will be the single watchdog for both the short-term (non-life) and long-term (life) insurance industries.
In a recent article by the office of the Ombudsman for Short-Term Insurance (OSTI), Judge McLaren explains that there will now be a single port of entry for complainants who are uncertain at which office to lodge a complaint. “This will go live on 1 February 2020. Complainants of both life and non-life insurance can also continue to use the existing entry points. If a complaint needs to be transferred to the other office that it will be a seamless process,” he reiterated.
Offices of the LT Ombud en ST Ombud
|●||The Ombudsman for Short-Term Insurance will continue to have jurisdiction over all types of short-term insurance products, including motor, house owners (buildings), householders (contents), cell phone, travel, disability and credit protection insurance, and commercial insurance for small businesses and sole proprietors.|
|●||The Ombudsman for Long-Term Insurance will continue to have jurisdiction over complaints about long-term insurance products such as life insurance, funeral, long-term disability, credit life and health insurance policies.|
|●||The offices of both the Ombudsman for Short-Term Insurance and the Ombudsman for Long-Term Insurance will continue to provide the insuring public with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity.|
Click here to access the website of OSTI.
Click here to access the website of the Ombudsman for Long-Term Insurance.