Tag Archives | Ombudsman


Recap – Joint Ombudsman for Insurance Industry

Towards the end of last year we briefly reported that from 1 January 2020, retired Judge Ron McLaren will be the single watchdog for both the short-term (non-life) and long-term (life) insurance industries. In a recent article by the office of the Ombudsman for Short-Term Insurance (OSTI), Judge McLaren explains that there will now be a single […]

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Material misrepresentation leads to rejected claim

In a recent Short-term insurance case study, the Ombudsman for Short Term Insurance (OSTI) emphasised that short-term insurance contracts are entered into in good faith. “Under common law, a policyholder when requesting cover must make full disclosure of all matters material to the insurer’s assessment of the risk. This principle is founded on the insurer’s […]

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Governance of Ombud Schemes

The Short-term Ombudsman’s 2013 annual report contains an interesting perspective on regulation of the various Ombud schemes. The Financial Sector Regulation Bill originally proposed a so-called single Ombudsman’s structure. This envisaged that all financial services Ombuds, as currently constituted, would fall under one single “Super Ombud”. As part of this scheme, the sectoral Ombuds who […]

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Short-term Ombud Ruling Appeal Mechanism

Insurers and consumers are now entitled to appeal against final rulings by the ST Ombud. This applies to complaints received on or after 1 December 2013. Any party affected by any formal ruling or finding on the part of the Ombudsman may appeal against the ruling or finding of the Ombudsman, either in part or […]

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