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Archive | Industry News

retirements

Financial services and technology – Opportunity to understand and earn CPD hours

FinTech essentially encapsulates the intersection between the financial services industry and technology. The importance of FinTech is evidenced in the manner in which it is currently disrupting traditional financial models and structures. The disruption caused by FinTech offers both opportunities and challenges to large and small financial services companies in South Africa. The Introduction to […]

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Customers

SA’s first loyalty programme awards – Celebrating loyalty excellence and innovation

Loyalty programme usage has, over the past few years, been growing. In 2018, survey results from the BrandMapp indicated that 75% of South African consumers use loyalty programmes. But which loyalty programme is the best? Truth, a Cape Town-based loyalty and customer relationship management (CRM) consultancy has just released the results of SA’s first loyalty […]

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medical-survey

CMS Quarterly report – Key trends compared

The Council for Medical Schemes (CMS) has just published its quarterly report for the period ended 30 June 2019. With the task to supervise a massive and very important industry comprising more than 80 medical schemes registered in the country, and vision to promote vibrant and affordable healthcare cover for all, it is vital to share key […]

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treasury

CMS Trustee Development Programme – Launching in December

The Council for Medical Schemes (CMS), in partnership with the Gordon Institute of Business Science (GIBS), has just introduced a new Trustee Development Programme for Board of Trustee (BoT) members of medical schemes. The Development Programme, pitched at NQF level 8 of complexity, will provide attendees with past and present developments in the medical schemes […]

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Cyber risk

Cyber attacks on banks – No threat to customers

SABRIC, the South African Banking Risk Information Centre, last week confirmed that the banking industry has been hit by a wave of ransom driven Distributed Denial of Service (DDoS) attacks, targeting various public-facing services across multiple banks. A DDoS attack is an attempt by criminals to crash a website by overwhelming it with a flood […]

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reportss

PFA report – Funds do not act in keeping with the spirit of the TCF

The Pension Fund Adjudicator published her annual report last week. Besides the statistics, indicators and conclusions about challenges faced, the report shares a few case studies as an illustration of these challenges. One specifically highlighted is that funds and administrators are not faring well with regards to the Treating Customers Fairly (“TCF”) outcomes. “Members of […]

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