CMS receives 46 Bonitas complaints, investigates two urgent cases

The regulator says it is monitoring the situation and sees signs of improvement, but some members continue to report difficulties accessing healthcare and resolving claims.

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Tax complaints – Who to turn to

The role of the Tax Ombud (OTO) is to review taxpayers’ complaints against SARS and help resolve them through mediation or conciliation. OTO’s CEO, Prof Thabo Legwaila, recently reiterated the importance of fairness […]

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Tax complaints – Who to turn to

The role of the Tax Ombud (OTO) is to review taxpayers’ complaints against SARS and help resolve them through mediation or conciliation. OTO’s CEO, Prof Thabo Legwaila, recently reiterated the importance of fairness […]

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The FCA Handbook Principles

While doing research on developments under the Business Interruption Insurance test trial in the UK, I came across the following prescribed principles for firms regulated by the British Financial Conduct Authority. Whilst many […]

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Technology is reshaping financial services

The COVID-19 pandemic and lockdown have changed the way we interact with each other. Most of us have embraced digital solutions and carried on with our jobs, but in a different manner altogether. […]

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