Under the heading “Scope Limitations”, the discussion document on the retail distribution review states: Where distribution of medical schemes is concerned, certain aspects of the distribution model are regulated by FAIS, while the […]
After the FSB announced the indefinite postponement of the Level 2 Regulatory Examinations and with it the adherence to Continuous Professional Development, a large portion of the industry is relieved that they “don’t have […]
Last week, we discussed the first two specific findings on the effectiveness of complaints handling systems and the need for root cause analysis and corrective action stemming from this. Today, we share details […]
As we pointed out last week, PoPI is yet another brick in the wall being built to safeguard the privacy of the public. Today we look at some important definitions. Purpose of POPI […]
I obtained 31 credits in 2009 and now want to study further towards a full qualification. Please advise how I should go about this? People who were in the industry prior to 2010 […]
Last week, we discussed basic trends identified in the recently published Key Findings: Complaints Management Thematic Review by the FSB. Today, we share two of the four specific findings contained in this document […]
South Africa’s Constitution is regarded as one of the best in the world when it comes to safeguarding the rights of its citizens. From it evolved a number of interventions aimed specifically at […]
The renowned tax expert from Rhodes University Business School, Professor Matthew Lester, will be conducting two four-hour financial planning update lectures in the Eastern Cape. 20 years of changes in the tax system […]
Learning from the mistakes of others is always much better than learning from your own. The findings of a recent audit by the FSB of the current state of complaints handling by product […]
In this, the final article on this topic, we share some practical ideas for you to consider. I need to express my sincere appreciation to Billy Seyffert for the use of his presentations […]
Two important FSB documents which saw the light this week see a firm shifting of Treating Customers Fairly (TCF) from a theoretical basis to a practical one. The publication of the TCF Complaints […]
The answer to a question received from a subscriber may be of interest to many others: “If a rep has only worked on life products and has a Date of First Appointment of […]
An incisive article by Peter Bruce in Business Day, “When fear and loathing trump nuance” takes a look at the bigger picture of collusion in the light of the latest probe into car […]
Outcome Six: After Sales Service The final outcome requires that clients do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint. The word “unreasonable” is […]
At the recent regulatory exams in London, it came to our attention that firms operating in the UK and other countries experience substantial problems when applying for licences to operate in South Africa. […]
In view of an article I wrote some time ago, a radio station approached me this week to take part in a discussion concerning investments that offer exceptional returns. I politely declined as […]
Outcome 5 of Treating Customers Fairly requires that “Clients have products that perform as FSPs told them it would, and the service is at an acceptable standard, and what they expect.” It is […]
