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NEW IMAGE - What constitutes an access-controlled premises

What constitutes “access-controlled” premises?

What does “access control” mean for the purposes of an insurance policy? The answer to this question was at the heart of a complaint that came before the Ombudsman for Short-term Insurance (Osti). The Osti overturned an insurer’s decision to reject a claim for a vehicle stolen from a business park, the latest “Ombudsman’s Briefcase” […]

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‘Cyber risk is an opportunity for brokers to showcase their value’

‘Cyber risk is an opportunity for brokers to showcase their value’

The systemic nature of cyber risk provides intermediaries with an unprecedented opportunity to show-case their value to clients, Andrew Coutts, Santam’s head of Intermediated Distribution, told the recent InsureTalk18 online conference. It is difficult to insure and re-insure against something that happens everywhere at the same time, such as a pandemic, climate change, political instability […]

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Three ways to think about money, risk and investing

Three ways to think about money, risk and investing

Behavioural finance expert Morgan Housel, partner at Collaborative Fund and an award-winning author, was a speaker at the Allan Gray Investment Summit and the CFA Investment Conference this year. Housel, in almost identical presentations at both events, spoke about how we can think about money, risk and investing in more productive ways. Here are the […]

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Why segmentation is a vital tool for growing your practice

Why segmentation is a vital tool for growing your practice

Intermediaries who master the art of segmentation are better equipped to service their clients appropriately, and their practices will have greater potential to grow, says Jacques Coetzer, the general manager: Strategy and Transformation at SanlamConnect, the distribution business within the Sanlam Retail Affluent business. Segmentation is a critical tool when planning how to allocate an […]

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What are an employer’s options if an employee steals confidential information

What are an employer’s options if an employee steals confidential information?

The theft of confidential company information has been on the rise since the start of the coronavirus pandemic, where the move to working from home has resulted in less stringent safeguards to protect information than would otherwise exist in the office, says law firm ENSafrica. A recent report by cybersecurity software company Code42 found that […]

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Advance your career in short-term insurance with Moonstone’s new qualification

Advance your career in short-term insurance with Moonstone’s new qualification

Short-term insurance intermediaries who want to remain relevant will have to evolve from being insurance facilitators to professional risk advisers. This one of the key take-outs from Santam’s 2021 Insurance Barometer. “Much of the traditional role of the intermediary was to sell generic products that would transfer risk away from their clients. However, the escalation […]

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The qualification for financial planners who want to be on top of their game

The qualification for financial planners who want to be on top of their game

It’s not possible to provide clients with proper, holistic financial advice unless you’ve obtained the Postgraduate Diploma in Financial Planning, says Hester van der Merwe, the Financial Planning Institute’s Financial Planner of the Year for 2020/21. The FSCA’s regulatory exams ensure you will be at least adequately equipped to function as an intermediary. “But who […]

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Why are income protection claims rejected

Why are income protection claims rejected?

Policyholders’ misunderstanding of what is meant by waiting periods in the context of income protection policies was the main reason FMI rejected claims last year – and buying a policy with an inappropriate waiting period is also likely to result in disappointment at claims stage. FMI, which released its claims report for 2020, predominately sells […]

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Allan Gray answers the 5 key questions financial advisers and clients are asking

Allan Gray answers the 5 key questions financial advisers and clients are asking

In Allan Gray’s latest Quarterly Commentary, Tamryn Lamb, Allan Gray’s head of retail distribution, distilled some of the points discussed at the asset manager’s 2021 Investment Summit to answer the five key questions that financial advisers and their clients are asking. 1. South Africa’s macroeconomic situation seems dire – are there any green shoots of […]

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