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Archive | Best Practice


Why South Africans need the lifeline of income protection

In 2020, 59% of all COVID-19 related Sanlam income protection pay-outs were to people younger than 39 years old. According to Karen Bongers, Sanlam Product Development Actuary, this statistic underlines the critical importance of income protection for young professionals, noting that the long-term loss of income due to illness or injury is the single biggest […]

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Consumer sentiment survey paints a picture of vulnerability

Deloitte’s recent interactive Global State of the Consumer Tracker, released yesterday, reports that South Africa was unique in comparison with its peers in that consumers were more anxious about finances than about the pandemic. Business Day also reports that South African consumers are more concerned about their financial situation than about Covid-19, with an expert […]

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Long-term insurance complaints – What does the Ombud require from insurers?

The Ombudsman for Long-term insurance mediates in disputes between members of the long-term insurance industry and policyholders. As we await the release of the Ombud’s 2020 Annual Report to see the impact of the current “new normal” in the financial services industry, the Ombud has released guidelines for insurers with regards to their responses to […]

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Global Money Week highlights economic challenges for young people in SA

Global Money Week (GMW) officially launched on Monday with an event live streamed from Paris featuring a high-level panel of global leaders and public authorities providing key insights on how to advance financial literacy and education in the current challenging environment. Money Smart Week South Africa, the South Africa’s largest co-ordinated financial literacy campaign which […]

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