Archive | Best Practice


How intermediaries can overcome client objections

When it comes to finance, we assume people are rational, so we give people more information and longer documents and explain the actuarial principles in the hope that they will result in their making more rational decisions. However, from an insurance perspective, people do not make decisions that we would regard as rational, so giving […]

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Employees must nominate beneficiaries on unapproved group life and funeral policies

Employees must ensure they have nominated beneficiaries on their unapproved group life and funeral policies. If they don’t, the benefit will be paid to the deceased estate, incurring unnecessary delays and costs. This caution comes from Jenny Gordon, the head of technical advice: Investments, Product and Enablement at Alexander Forbes. Until relatively recently, Gordon says, […]

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Insurers making increasing use of ‘reckless driving’ clause to reject claims

Insurers are disputing or rejecting an increasing number of motor vehicle accident claims on the grounds that the insured was speeding, and consumers should be made aware of the implications of the reasonable precautions clause in their policies, the Ombudsman for Short-term Insurance (Osti) says. The clause requires that the insured must use all reasonable […]

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Free webinar tomorrow on commissioning affidavits using video

There were many requests for a follow-up webinar following the first Tech Talk Legal open forum on the issues surrounding commissioning affidavits over video. Therefore, the next free Tech Talk Legal webinar, on Friday, will unpack the technical requirements for e-commissioning and provide an example of an e-commissioning process supported by technology and precedent, in […]

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