Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
Intermediaries
Trust is an insurance broker’s ‘moat’ in the digital era
Santam’s Fanus Coetzee says the real value of an intermediary is not at sale, but when a client needs clarity, reassurance, and help after a loss.
Draft policy reframes financial education as a core conduct requirement
National Treasury’s draft framework signals tighter expectations for how firms deliver, integrate, and measure financial education.
A digitally enabled practice is key to broker success, says Santam
Technology adoption matters less than how well it is integrated into workflows, skills development, and client engagement in a complex insurance environment.
Visible risk, invisible cost: advisers urged to pair sun safety with financial cover
With high melanoma rates and limited cover, Momentum Life says summer is the time for advisers to translate health messaging into critical illness conversations.
Exemption opens Lloyd’s specialist insurance to SA market
It is now easier for brokers and policyholders to place business with Lloyd’s, particularly for personal indemnity, cyber, marine trade, and mining exposures.
Clock is ticking for intermediaries to shape OMNI-Risk Return
Comprehensive industry input now will influence what data the FSCA collects and how it prioritises future enforcement and benchmarking.
Alexforbes launches umbrella fund solution: Alexforbes One
Alexforbes has launched Alexforbes One, a new umbrella fund aimed at providing a unified solution for employers, intermediaries, and members.
Brokers look to digital tools to reclaim time for client engagement
Two-thirds of brokers say they want plain-language breakdowns of extensions and exclusions, according to the 2025 Santam Insurance Barometer.
Alexforbes reinvents adviser partnerships: a strategic shift to empower best advice
Alexforbes is enhancing its relationships with independent advisers through targeted partnerships and a focus on building trust and value.
FIA Intermediary Experience Awards: familiar faces shine
Long-standing winners such as Western National and Santam retained their titles, while iTOO re-emerged as the Underwriting Manager of the Year.
Two-pot retirement system – don’t be the weakest link
As the two-pot retirement system goes live on 1 September, intermediaries must prepare to guide clients through the new structure.
Essential role of intermediaries in safeguarding against underinsurance
Effective communication and diligent advisory practices by intermediaries can shield clients from the consequences of underinsurance.
Why business insurance must be reviewed and updated regularly
The financial fall-out from a policy that is not up to date only becomes clear when a claim is submitted, and it is repudiated or not paid out in full.
BHI Trust: the walls start tumbling down
The FSCA says its investigation into BHI Trust will include regulated entities that may have promoted the collective investment scheme’s products.
FSCA warns of strong action against entities if Servcos contravene financial laws
Several investigations are looking into possible regulatory breaches by insurers, the Authority says.
FSCA sets out how intermediaries may be paid for RA fund transfers
Final version of guidance notice on intermediary remuneration published.
