Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
#insuranceclaims
SASRIA grows profits and capital base as it targets R30bn reserves by 2029
The insurer says reinsurance protection has increased significantly, and it has secured full reinsurance for 2026/27 for the first time in three years.
RAF faces claims surge if form falls
SCOPA says the RAF 1 form may have kept claims out of the system, leaving the Fund exposed to a wave of unrecognised liabilities if it is set aside.
Regulators step in as AI adoption exposes new financial risks
As AI-driven incidents increase, insurers face mounting pressure to replace implicit cover with explicit policies tailored to new technological risks.
Sasria reintroduces wrap cover with reduced limit
After a near five-year absence following the 2021 unrest, Sasria relaunches its wrap cover as a R500 million excess layer above the standard coupon.
From accident scene to insurance claim: a guide for motorists
Gathering the right information at the scene and reporting the accident correctly can prevent claim delays.
Rejected claims expose behavioural risk in motor insurance
Motor insurance data shows most rejected claims are still driven by preventable driver behaviour, with direct implications for underwriting, advice and client risk.
Insurers must report number of personal lines claims in 2025
The FSCA says the information helps it to monitor the extent to which insurers are delivering fair outcomes for consumers.
Life cover nominations still valid despite administrative slip
A signed nomination received during the policyholder’s lifetime satisfied the contractual requirements despite an incorrect policy number.
When insurance claims are declined: how exclusions work
A complaint reviewed by the National Financial Ombud Scheme highlights how exclusions linked to unlawful conduct are assessed.
Under fire: the risks reshaping short-term insurance in SA
Interconnected hazards are altering claims patterns and capital pressures for insurers – shifting priorities for brokers and corporate risk teams, says PSG Insure.
Tracking failures could void theft cover as year-end vehicle crime rises
Discovery Insure warns that inactive or faulty tracking devices may leave motorists without hijacking or theft protection.
Ombud clears up big misconception about claims rejected for drunk driving
Insurers may reject claims where corroborating evidence places a driver at a pub, shows alcohol purchases, or records behaviour consistent with intoxication.
Umboneleli Womngcwabo unyusa izigwebo ezilishumi elinambini (12) ze-FAIS Ombud ngokuchasene nayo
I-FSCA yarhoxisa ilayisenisi ye-Luvuyo’ kwinyanga yeThupha emva kokuba uthotho lwezigqibo lufumanise ukuba le nkampani ayiphumelelanga ukuhlawula amabango kwaye yasebenza ngaphandle kombhali ongaphantsi.
Income protection leads Bidvest claims as clients face higher short-term risks
According to Bidvest Life’s 2024 Claims Report, younger clients and women accounted for most income protection claims – signalling where advisers’ risk focus may need to shift.
Funeral provider racks up 12 FAIS Ombud rulings against it
The FSCA revoked Luvuyo’s licence in August after a string of determinations found the firm failed to pay claims and operated without an underwriter.
Laser scar therapy can be a recoverable medical expense
The High Court’s ruling clarifies that clinically necessary cosmetic interventions can be recognised as legitimate past medical expenses in personal injury claims.
