FAIS Ombud highlights risks of failing to inform clients properly
Providers need evidence that clients were informed of material policy requirements, as a case involving a stolen Toyota Prado illustrates.
#insuranceclaims
Xa amabango e-inshorensi esaliwa: indlela ezisebenza ngayo iimeko ezingabandakanywanga kwi-inshorensi
Isikhalazo esiphononongwe liZiko leSizwe leeNkonzo zoLamlo lwezeMali (iNational Financial Ombud Scheme) sibonisa indlela ezivavanywa ngayo iimeko ezingabandakanywanga kwi-inshorensi ezinxulumene nezenzo ezingekho mthethweni.
Is climate volatility making some risks uninsurable?
Brokers’ local knowledge and risk-prevention advice could help keep more properties and businesses insurable as weather-related losses mount.
NFO urges FSCA to strengthen safeguards against murder-for-money schemes
Insurers would have to prove that the life assured knew about and consented to cover taken out at another person’s request.
Cellphone insurance: When the policy wording matters
The NFO’s complaints show how SIM requirements, policy schedules, limits, and the circumstances of a theft can affect a claim.
Planning for survival: How medical advances are reshaping insurance claims
Old Mutual says advisers should focus more on the financial impact of surviving illness, as recovery increasingly brings prolonged income and healthcare pressures.
The race to reach a fire before it becomes a total loss
Private firefighting networks, connected smoke detectors, and faster emergency response are giving insurers new ways to limit losses before flames engulf a home.
Can AARTO make better drivers – and smarter underwriting?
Old Mutual Insure says demerit points could eventually influence underwriting, but only if they prove to be a reliable predictor of insurance risk.
ASISA insurers pay out 94% of death claims in 2025
Beneficiaries received R44.2 billion last year, with most declines linked to non-disclosure, fraud, unpaid premiums or policy exclusions.
Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
SASRIA grows profits and capital base as it targets R30bn reserves by 2029
The insurer says reinsurance protection has increased significantly, and it has secured full reinsurance for 2026/27 for the first time in three years.
RAF faces claims surge if form falls
SCOPA says the RAF 1 form may have kept claims out of the system, leaving the Fund exposed to a wave of unrecognised liabilities if it is set aside.
Regulators step in as AI adoption exposes new financial risks
As AI-driven incidents increase, insurers face mounting pressure to replace implicit cover with explicit policies tailored to new technological risks.
Sasria reintroduces wrap cover with reduced limit
After a near five-year absence following the 2021 unrest, Sasria relaunches its wrap cover as a R500 million excess layer above the standard coupon.
From accident scene to insurance claim: a guide for motorists
Gathering the right information at the scene and reporting the accident correctly can prevent claim delays.
Rejected claims expose behavioural risk in motor insurance
Motor insurance data shows most rejected claims are still driven by preventable driver behaviour, with direct implications for underwriting, advice and client risk.
Insurers must report number of personal lines claims in 2025
The FSCA says the information helps it to monitor the extent to which insurers are delivering fair outcomes for consumers.
