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Tag Archives | Client


Adviser/Client relationship – Establish proper emotional boundaries to safeguard yourself

In a recent Advisor Perspective article, the role of caring and the importance of clear boundaries in professional relationships are highlighted, with specific reference to the financial adviser – client relationship. The writers emphasise that their experience have revealed that most advisers get into the adviser business and stay in it because they want to […]

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Life cover options – Keep client informed of options

In his latest address to the nation, the President said some economic activity will be allowed to resume, subject to extreme precautions to limit community transmission and outbreaks, and some businesses will be allowed to resume operations under specific conditions. Although some restrictions are lifted and, over time, we might move to Phase 1, the long-term […]

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On-boarding of a client – FIC draft customer due diligence and risk assessment

The Financial Intelligence Centres recently published Draft Public Compliance Communication 108 (PCC 108) with the objective to provide clarity on certain practical application issues relating to the on-boarding of a client in terms of Chapter 3 of the FIC Act. The draft PCC 108 clearly states that each potential client of an accountable institution (AI) should be risk-rated […]

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Retirement – Guide your client to retire comfortably

Most South Africans can’t afford to retire. The fact is that the majority rely heavily on income from a salary because their pension income is insufficient to support them. According to the 2019 Old Mutual Savings and Investment Monitor, a large number of South Africans earning at least R15 000 a month were delaying retirement because […]

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FAIS Reality Check from a Client Perspective

In April I reached that age where the company rules determine that the time has come for me to follow Paul Simon’s advice: “Slow down, you move too fast, you’ve got to make the morning last…” Turning 65 was quite a mind changing event for me. The penny finally dropped that I am, after all, […]

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RA costs and client interests

 by Patrick Cairns Last year ASISA took a big step with the introduction of the Estimated Annual Cost (EAC) standard. Its implementation in the RA space has been particularly significant, as there have been concerns for a long time around the costs of these products, particularly those offered by insurers. In theory, the EAC standard […]

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