F&I professionals urged to turn compliance into customer value

Strong engagement, clear records of advice, and a culture of ethics can help F&I professionals build trust and improve customer outcomes.

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How do I love thee? Let me count the ways

Elizabeth Barrett Browning’s Sonnet 43 is arguably her best known one. It came to mind when Roché Cowley, a regular contributor to our humour section, recently shared the following with me. What would […]

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How do I love thee? Let me count the ways

Elizabeth Barrett Browning’s Sonnet 43 is arguably her best known one. It came to mind when Roché Cowley, a regular contributor to our humour section, recently shared the following with me. What would […]

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Knowing where to tap

Possibly the single biggest pandemic issue affecting the short-term insurance industry was the contingent business interruption (CBI) controversy. At first, insurers denied liability, claiming that the lockdown was not an insured peril. It […]

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Knowing where to tap

Possibly the single biggest pandemic issue affecting the short-term insurance industry was the contingent business interruption (CBI) controversy. At first, insurers denied liability, claiming that the lockdown was not an insured peril. It […]

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Why are income protection claims rejected?

Policyholders’ misunderstanding of what is meant by waiting periods in the context of income protection policies was the main reason FMI rejected claims last year – and buying a policy with an inappropriate […]

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Why are income protection claims rejected?

Policyholders’ misunderstanding of what is meant by waiting periods in the context of income protection policies was the main reason FMI rejected claims last year – and buying a policy with an inappropriate […]

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