New “top” Medical Aid 2018 – Consulta’s release of South African Customer Satisfaction Index
The latest results for the South African Customer Satisfaction Index (the SA-csi) for medical schemes revealed that Medihelp has the most satisfied customers in a competitive, yet underwhelming industry.
According to the 2018 results released by Consulta, there has been a general decline in the customer satisfaction of members of medical schemes on an industry level in the past 12 months. Only two schemes managed to improve their position on ratings of customer satisfaction from last year, namely Medihelp and GEMS. As a result of this improvement, Medihelp managed to take the leadership position, with the most satisfied members in the industry.
Click here to view the detailed results.
Click here to read the Medihelp press release.