High Court orders insurer to reconsider unfair debarment carried out in 2016

The applicant only became aware in May last year that the decision to debar her constituted administrative action.

Fees for Service Redefined

The Review of Retail Distribution has certainly taken an interesting turn from where we thought the Regulator was heading with this very important issue a year ago. The term, “Fees for Service”, implied […]

Compliance Consolidation

The introduction of the FAIS Act brought a number of additional layers of cost which providers of financial services had to absorb. The majority of the tentacles of this octopus have compliance written […]

Embedding TCF in the insurance regulatory framework

The presentation by the FSB focussed on how the six desired outcomes of treating customers fairly will impact on the industry. For this discussion, we will only focus on three which will affect […]

TCF Update

The Treating Customers Fairly Roadmap provides some guidance to the planned roll out of this initiative, with enforcement indicated as starting in January 2014. The fact that it has its own unique little […]

Dicey Relationships

One would think that the required relationship between key individuals and their representatives are fairly clear. Where a key individual is required, at this time, to have successfully completed the level 1 regulatory […]

PI Cover Overview

The FSB published the information below in FAIS Newsletter 15 of 31 August 2013. It covers some important points concerning PI cover, and addresses questions we receive on a regular basis. We recommend […]

Opleiding – Nasionale Kredietwet (NCA)

Ons het baie navrae, veral van lesers in die motorhandel, oor hierdie ingewikkelde wetgewing ontvang. In reaksie het ons ‘n kursus ontwikkel om die behoefte aan te spreek. Die eerste kursus word reeds […]

Advertising on Moonstone Platforms

Nowhere is the world-wide trend towards digital advertising better mirrored than in the shift in the budget of our own Naspers. People simply find digital access to information so much easier. Why type […]

National Credit Act Workshop

We received many requests, in particular from people in the motor industry, for guidance on the impact of this legislation on their business. In response to this, we developed a course to assist […]

Moonstone Binder Workshops: Cape Town & Durban

The FSB’s Information Letter 3 of 2013, published on 1 July, provides further clarity on: What activities constitute binder functions Defines some activities which the FSB considers to be incidental to binder functions […]

Binder Agreement Workshops: Cape Town & Durban

Our first two workshops, held in Johannesburg and Pretoria, drew very positive comment from attendees. Two more are scheduled for Cape Town (17 September) and Durban (18 September). It appears that the folk […]

Pricing Your Services

by Johnny Grohovaz “You’re in business to render a service that is so good that people are willing to pay a profit in recognition of what you are doing for them…1 ” Providing […]

Find the cost of Freedom*

If you don’t know what it costs to deliver your service, you don’t know your business… Johnny Grohovaz Most advisory businesses are quite content, as long as the amount of commissions and fees coming […]

Square Peg in a Round Hole

Moonstone was intimately involved in developments in the industry since the publication of the FAIS Act of 2002 which became effective in 2004. We acted as recognised body for the licensing process from […]

Where are we with TCF?

All the talk, or rather, the lack of talk about TCF, has a left a lot of us in the lurch as to just where we stand with this initiative. The one bit […]

Shakespeare, FFS and Providing Value…

It is not about what you want; it’s about what the customer values. A pivotal concept in FFS is understanding what value clients see in the services you provide. Hence, knowing your client […]