High Court orders insurer to reconsider unfair debarment carried out in 2016

The applicant only became aware in May last year that the decision to debar her constituted administrative action.

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Customer Sophistication Challenges

Under the heading, “Risks to fair customer outcomes”, the RDR white paper discusses the problems resulting from the varying levels of customer sophistication. The inherent asymmetry of information and bargaining power between ordinary […]

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Audio Recording of Advice

I found a short article published in the Australian “ifa” online newsletter very interesting. The JBS Financial Strategists boss and 2013 AFA Adviser of the Year (Jenny Brown) told ifa that she originally […]

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Improving Internal Complaints Mechanisms

The “Draft Market Conduct Framework”, published in December, is certainly a goldmine in terms of trying to gauge what the future holds for the industry. The information published below is extracted from it. […]

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Moonstone RDR Workshops

The proposals contained in the Retail Distribution Review discussion paper envisages some of the most drastic changes to the retail financial services industry since the implementation of FAIS. The 55 proposals contained therein […]

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Disclosure of Material Terms

The importance of making a client aware of material terms and conditions in a policy contract was underlined in a recent FAIS Ombud determination. On 2 March 2013, the complainant’s Hilux was stolen […]

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New Framework for Insurers

Legalbrief Today published an article on 7 January setting out details of the Governance and Risk Management Framework for insurers which come into effect on 1 April 2015. “…the purpose of the prescribed framework is to […]

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2014 Compliance Report Workshop

2014 Compliance Report Workshop FSPs not obliged to appoint a compliance officer need to submit their 2014 Compliance Reports by the end of February 2015. We invite all those affected to pre-book their seats […]

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RDR Workshops

Moonstone RDR Workshops The proposals contained in the Retail Distribution Review discussion paper envisages some of the most drastic changes to the retail financial services industry since the implementation of FAIS. The 55 […]

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Discovery Insure to Assist Broker

A recent determination by the FAIS Ombud ruled that the broker be held accountable for the loss incurred by the client, following a mistake by the product provider which the broker failed to […]

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Moonstone RDR Workshops

The Retail Distribution Review will have a huge impact on the way business is conducted in all sectors of the financial services industry. We expect two reactions to the proposals: those who dig […]

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Product Suppliers to come to the Party

The Retail Distribution Review expresses a popular view held by long-suffering financial advisors: “The current regulatory framework gives rise to imbalances in the responsibility of product suppliers and intermediaries for fair customer outcomes, […]

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Proposed Adviser Models under RDR

The information below is a brief synopsis of the proposals contained in the RDR proposals in order to better understand the article below. A comprehensive outline of the various roles is contained in […]

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Funding Window for Skills Programmes 2014

Applications for funding assistance from Inseta close this Wednesday, 26 November 2014.  Interested parties requiring more information or assistance must urgently contact Albert Marais or Ronel Nell at Moonstone 021 883 8000. 1. Skills […]

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Churning and RDR

In the good old days, the Pete Seeger song “Turn, turn, turn” was banned from being aired on the radio because it contained phrases from the Bible. Many honest advisors have, for a […]

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Tax Free Savings and Investments

The required draft Notice and Regulations to allow the introduction of tax free savings accounts from 1 March 2015 was published by the National Treasury on 14 November 2014. The closing date for responses is 3 December 2014. The […]

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Ombud Settlement Cases

The FAIS Ombud’s annual report contains a list of trends picked up during the course of the year. The golden thread which runs through all of these, concerns insufficient disclosure across all sectors […]

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