According to Donald Miller of Business Made Simple, there are 4 main roles people gravitate towards in a crisis Victim, Hero, Villain or Guide. Once we become aware of what those are, we are better able to understand the reactions of others and also choose which roles we want to stepadopt to address the situation.
In today’s Business Agility Daily episode Mathias provides examples to explain all 4 roles, and leave you with some considerations.
