OUTsurance’s Danie Matthee takes the helm at SAIA
The new leadership team takes charge as the non-life insurance sector navigates climate risk, infrastructure challenges, technological change, and a persistent protection gap.
#nonlifeinsurance
Why ‘ever’ matters when answering insurance questions
A fraud-related cancellation almost 15 years earlier cost the policyholder his tornado claim because he failed to disclose it when applying for cover.
Warning against an ‘install and forget’ approach to home solar
About 24% of Fire Ops SA’s structural-fire call-outs since January were linked to alternative-power equipment.
Claim delay exposes importance of keeping policyholders informed
An NFO case highlights the requirements of Rule 17.8.6 and the consequences when an insurer fails to communicate during a prolonged claims process.
Cellphone insurance: When the policy wording matters
The NFO’s complaints show how SIM requirements, policy schedules, limits, and the circumstances of a theft can affect a claim.
Landlord’s fire claim fails after tenant-created hazard goes undisclosed
The NFO found that a property owner could not avoid responsibility for an increased risk where poor construction, electrical defects, and tenant conduct contributed to the loss.
Santam joins insurers rewarding claim-free customers with cashback
The new programme pays qualifying policyholders 10% of premiums back after claim-free periods, reflecting the growing use of rewards to build customer loyalty.
DUI exclusions drive increase in motor claim disputes
Motor, homeowners’, and commercial policies again generated the most complaints to the Non-life Division, with exclusions and claim rejections driving many disputes.
NFO’s only non-life final ruling of 2025 turns on theft, not ‘missing items’
Even though the SAPS case was marked ‘unfounded’, the NFO held this did not prove there had been no theft, and the policy claim fell within cover on the facts.
Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
SASRIA grows profits and capital base as it targets R30bn reserves by 2029
The insurer says reinsurance protection has increased significantly, and it has secured full reinsurance for 2026/27 for the first time in three years.
glu declares first member profit share after launch year
The R1.78m payout reflects both underlying performance and a founding-member booster designed to accelerate early value.
Sasria reintroduces wrap cover with reduced limit
After a near five-year absence following the 2021 unrest, Sasria relaunches its wrap cover as a R500 million excess layer above the standard coupon.
From accident scene to insurance claim: a guide for motorists
Gathering the right information at the scene and reporting the accident correctly can prevent claim delays.
Santam authorised to establish IFSC reinsurance office in India
The licence allows the insurer to operate as an International Insurance Office within India’s financial hub.
Court raises bar for repudiation based on misrepresentation or non-compliance
Non-life insurers may repudiate claims for alleged misrepresentation or regulatory breaches only when they can produce clear, consistent, and reliable evidence.
Non-life insurers deliver strong performance in 2024 – KPMG survey
Disciplined underwriting, improved claims experience, and robust investment income helped non-life insurers to navigate structural headwinds.
