
FSCA investigates Sanus after receiving client complaints
The regulator is examining possible contraventions involving the provider, which operates the EZInvest and Financix trading platforms.

The regulator is examining possible contraventions involving the provider, which operates the EZInvest and Financix trading platforms.

The Tribunal questioned Clientèle’s ‘free’ voucher advertising and sales script, while the insurer says its Royalty benefit is provided at no additional cost.

The FST says the factors in section 167 of the FSRA are individual in nature and must be assessed in determining the appropriate penalty for each person.

Responses to the ruling reveal differing interpretations of the causal link required between lead-generation activities and a financial-product transaction.

The Tribunal found that proceedings had not commenced before the six-month deadline, preventing it from sending the matter back for reconsideration.

The Tribunal found that a serious breach of the duty to protect confidential client information can establish unfitness even where no misuse or harm is proved.

The Tribunal weighed the representative’s clean record and lack of personal gain against her deliberate falsification of a client’s investment instruction.

An FSP cannot treat debarment as an automatic consequence of a disciplinary finding, the Tribunal says, setting aside a process riddled with procedural failures.

The adviser breached Sanlam’s internal cash-handling rule, but the conduct did not establish a lack of honesty and integrity.

The applicant’s own admissions supported Sanlam’s decision, and the section 14 process does not mirror a disciplinary hearing or a trial.

The Tribunal found both that the process was unfair and that the FSP had not established dishonesty, recklessness, or lack of fitness and propriety.

CDH says the decision highlights the risks for businesses that incorporate cover or risk-transfer arrangements into broader commercial offerings.

The Tribunal finds that the alleged misrepresentation, non-disclosure, and materiality all depended on the contractual issue the FSP declined to establish.

The decision examines why client complaints, cellphone records, and handwriting evidence failed to establish dishonesty on a balance of probabilities.

The Tribunal held that procedural shortcomings must be distinguished from conduct showing a representative lacks honesty and integrity.

Five related decisions involving former Pineapple reps illustrate how misconduct affecting internal operational records may engage the honesty and integrity requirements.

The source of an obligation does not determine whether disputed conduct amounts to genuine fit-and-proper misconduct.