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Home / Industry News / Page 3

Industry News

Videos

Video interview: New mutual insurer enters the market

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Key regulatory and compliance developments: looking back at 2024 and what’s ahead in 2025

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Issues around Budget 3.0 with tax specialist Louis Botha

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Crime, fire, and weather remain key drivers of commercial claims

Theft under property covers remains the leading driver of crime-related claims, even as overall crime claims dipped in 2024, Santam reports.

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SARS escalates crypto crackdown – how to advise clients

Whether clients are long-term holders of crypto or occasional traders, transparency now is better than an audit later.

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Brokers look to digital tools to reclaim time for client engagement

Two-thirds of brokers say they want plain-language breakdowns of extensions and exclusions, according to the 2025 Santam Insurance Barometer.

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Non-life complaints resolved in favour of policyholders at 16.5%

Lead Ombud Edite Teixeira-Mckinon warns against drawing hasty conclusions about complaints stats without factoring in claims volumes and policy counts.

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Wake-up call for RAF as SCOPA prepares for full-scale inquiry

A whistleblower-backed memorandum discloses how a legitimate RAF lease was allegedly overturned to favour Mowana Properties.

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Insurance Barometer identifies top risk concerns and claims trends

The weak economy, deteriorating infrastructure, and volatile weather are creating a tough environment for insurers and businesses.

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Non-life insurance ombud sees 11% drop in complaints in 2024

Most complaints to the NFO went to the Non-life Division, whose interventions yielded R107m in quantifiable benefits for policyholders.

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Fraud floods complaints as banking ombud speeds up resolutions

Mobile banking fraud, phishing, and vishing drove 30% of all complaints, highlighting fraud as the leading issue in the Banking Division’s first year under the NFO.

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When banks get it wrong: ombud cases reveal costly mistakes

Only 21% of formal complaints to the Banking Division were resolved in favour of consumers.

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NFO’s Life Division recovers over R202m for consumers in 2024

Complaints about life-benefit payouts climbed to 36% of the Division’s cases, from 34% in 2023.

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Appeal Tribunal clarifies life insurer’s duty in beneficiary nomination

The ruling highlights the need for the timely communication of beneficiary changes in life insurance policies.

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Nessfin’s licence pulled amid fallout from MyWealth-linked entities

The FSCA has provisionally withdrawn Nessfin’s licence amid concerns over its ties to unauthorised entity MyWealth Legatus and potential breaches of financial sector laws.

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I prefer US government bonds ahead of corporate bonds

A portfolio split of 60% US Treasuries and 40% investment-grade corporate bonds emerges as the efficient frontier.

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CMS will issue a new circular on appointment of healthcare brokers

A significant ruling by the Appeal Board rendered the processes outlined in the circulars published in 2022 invalid.

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FSCA probes CoCre8 entities amid liquidation and fraud allegations

The High Court has authorised a commission of inquiry into the affairs of CoCre8 Gold.

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Legacy network shutdown puts insurance cover at risk

As 2G and 3G networks are retired by end-2027, thousands of vehicle trackers and alarm systems could go dark – potentially invalidating policy terms.

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Non-life ombud rules that insured can keep written-off vehicle

The NFO decided that Dotsure must indemnify the insured and waive the transfer-and-repurchase requirement, overturning strict adherence to the SAIA Code.

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