FAIS Ombud flags millions lost in online CFD trading
The FAIS Ombud secured R39.58 million in settlements and awards for consumers in 2025/26, up 24.66% year on year.
#TreatingCustomersFairly
COFI: What must an advice file prove beyond compliance?
The FSCA’s Lezanne Botha explains why signed forms and completed disclosures are not enough, and what evidence can show that advice was suitable and customers were treated fairly.
COFI will test whether retirement funds are truly member-first
Old Mutual Corporate says the real COFI test is cultural: funds must start with the member outcome and build governance around it.
Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
Draft policy reframes financial education as a core conduct requirement
National Treasury’s draft framework signals tighter expectations for how firms deliver, integrate, and measure financial education.
Financial inclusion high, financial health low: insurers face outcomes test
With only 16% of South Africans financially healthy, insurers are being pushed to prove that products deliver real value when customers need them most.
How insurers can anchor consumers in a changing risk landscape
Rapid, transparent claims processing and simplified policy wording are key to building trust. Firms that demonstrate protection consistently can contribute to a resilient market.
A way out sought for consumers stuck in debt counselling
The National Debt Counselling Association is pushing for a regulated mechanism to remove consumers from incomplete debt counselling caused by life-changing events.
How the HCSTI shapes confident, career-ready brokers
MBSE top achievers share how the HCSTI turns ambition and experience into long-term growth in short-term insurance.
Ensure you understand exclusions in business all-risks policies
A drone listed on a policy wasn’t insured for its main purpose. This case is a reminder that exclusions can cancel out the protection you think you’ve bought.
Umboneleli Womngcwabo unyusa izigwebo ezilishumi elinambini (12) ze-FAIS Ombud ngokuchasene nayo
I-FSCA yarhoxisa ilayisenisi ye-Luvuyo’ kwinyanga yeThupha emva kokuba uthotho lwezigqibo lufumanise ukuba le nkampani ayiphumelelanga ukuhlawula amabango kwaye yasebenza ngaphandle kombhali ongaphantsi.
New era for fund administration: unpacking Conduct Standard 2
Trustees and administrators face a modernised regulatory framework designed to raise standards, strengthen accountability, and ensure fair outcomes for members.
NDCA pushes for fit and proper requirements for debt counsellors
The Association’s proposal will embed COFI’s principles and the TCF outcomes into debt-counselling practice.
Move to two-pot system drives jump in complaints to the Adjudicator
Outgoing Adjudicator Muvhango Lukhaimane says the system has laid bare long-standing non-compliance with section 13A of the Pension Funds Act.
Funeral provider racks up 12 FAIS Ombud rulings against it
The FSCA revoked Luvuyo’s licence in August after a string of determinations found the firm failed to pay claims and operated without an underwriter.
Luvuyo Burial hit with three more Ombud rulings over unpaid funeral claims
The funeral provider has faced repeated determinations this year after failing to settle valid claims.
COFI countdown: FSPs urged to prepare with the precision of a World Cup coach
Compliance expert Anton Swanepoel says financial services providers must adopt a winning mindset, strategy, and tech-driven approach.
