
Insurance tops consumer sentiment rankings despite service failings
DataEQ’s 2025 Index shows that insurers’ positive brand campaigns are undermined by operational weaknesses in claims, billing, and responsiveness.

DataEQ’s 2025 Index shows that insurers’ positive brand campaigns are undermined by operational weaknesses in claims, billing, and responsiveness.

Don’t wait for New Year’s resolutions – build or refresh your competence in financial services with MBSE’s nine COB modules.

MBSE’s free Virtual Open Days from 11 to 13 November offer aspiring and established finance professionals a chance to explore accredited qualifications, engage with lecturers, and map out their next academic step.

MBSE’s free Virtual Open Days from 11 to 13 November offer aspiring and established finance professionals a chance to explore accredited qualifications, engage with lecturers, and map out their next academic step.

Across three days in November, aspiring and current financial services professionals can explore MBSE’s suite of accredited qualifications.

Disciplined underwriting, improved claims experience, and robust investment income helped non-life insurers to navigate structural headwinds.

While insurers can decline claims involving unroadworthy vehicles, repudiations must be linked to the cause of the loss.

Kickstart your career with MBSE’s accredited online qualifications – from certificates to its new future-ready BCom degree.

Standard Insurance’s five-year analysis discloses the main perils affecting businesses and households, and when and why policyholders are most likely to claim.

Santam’s Thabiso Rulashe on how insurers are adapting to stay resilient – and profitable – in an era of rising risks.

How MBSE graduates like Lydia Roode and Michael Bond leveraged the Higher Certificate in Short-term Insurance to excel in real-world scenarios.

Vehicles fitted with multiple tracking devices are more likely to be recovered. If hijackers disable one tracker, the backup can still guide response teams to your car.

Neglecting routine home or vehicle maintenance could cost thousands in rejected insurance claims – as policyholders found out in 2024, according to the NFO.

Santam says clients are opting for core covers only, part-insuring assets, increasing excesses, and taking risk-mitigation measures to reduce premiums.

Theft under property covers remains the leading driver of crime-related claims, even as overall crime claims dipped in 2024, Santam reports.

Two-thirds of brokers say they want plain-language breakdowns of extensions and exclusions, according to the 2025 Santam Insurance Barometer.

Santam will rebrand five of its specialist insurance units under a single identity, streamlining operations and strengthening its presence across Africa and emerging markets.