From fraud listings to repossessions: inside the credit ombud’s case files
The NFO’s case studies show how disputes over evidence, process failures, and consumer rights can escalate into costly battles between credit providers and customers.
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What six banking disputes reveal about how the ombud thinks
The NFO’s 2025 annual report offers a glimpse into the disputes that reach the banking ombud – and the lessons they hold.
SCA settles conflicting views on jurisdiction for ‘shortfall’ claims
The SCA rules that section 127(8) of the NCA empowers Magistrates’ Courts to hear these claims, but it does not bar High Court proceedings.
NCR signals tougher affordability enforcement as vehicle finance risks mount
Lenders and dealers should dig deeper into living costs, dependants, and insurance obligations to avoid stretching consumers beyond their means.
Are you a credit provider? Moonstone webinar explains what the RCR requires
Attend this practical session on PCC 23A, Directive 11, and the steps needed to submit a complete and defensible return.
Court rejects fast-track repossession bid over disputed debt and flawed process
A High Court ruling has refused FirstRand’s summary judgment bid, signalling stricter scrutiny of debt claims, documentation, and enforcement processes.
Debt counselling is designed for financial distress, not convenience
The Credit Association of South Africa sets out key aspects of the process that consumers should understand.
Struggling with debt? Options before repossession begins
The NFO says consumers can limit costs by acting early through voluntary termination, private sale, or Sell Assist programmes.
Court clarifies boundary between NCA enforcement and Insolvency Act remedies
The High Court rejects arguments that excess transactions processed during a system error amounted to unlawful credit extension.
MBSE hits the road: bringing F&I training directly to dealerships
MBSE visits automotive dealerships to equip F&I professionals with CPD, FICA, and POPIA training tailored for their workplace needs.
A way out sought for consumers stuck in debt counselling
The National Debt Counselling Association is pushing for a regulated mechanism to remove consumers from incomplete debt counselling caused by life-changing events.
Consumers can cancel defective, financed purchases using common law
The SCA rules that buyers may rely on actio redhibitoria to unwind financed vehicle purchases marred by latent defects, even when the deal falls under the NCA.
High Court: credit providers must get section 129 notices right
A subsequent, corrected section 129 notice cannot cure defects in the original notice once summary judgment proceedings have begun.
I-SCA icacisa ngokuba semthethweni ‘kwemirhumo yendlela’ kwizivumelwano zemali zezithuthi
INkundla ithi ababoneleli ngetyala kufuneka baqinisekise ukungafihli ngokupheleleyo ekuvezeni uhlobo, iindleko, kunye neziphumo zenkxaso-mali yeze ntlawulo.
Court rules: you must repay the bank even if your car is faulty
If a financed car is defective, your recourse is against the dealer – not the bank financing the purchase.
NDCA pushes for fit and proper requirements for debt counsellors
The Association’s proposal will embed COFI’s principles and the TCF outcomes into debt-counselling practice.
SCA: Bank’s settlement agreements circumvented the NCA’s protections
The Supreme Court confirms that any post-default restructuring of NCA-regulated loans must comply strictly with the Act.
