
Financial inclusion high, financial health low: insurers face outcomes test
With only 16% of South Africans financially healthy, insurers are being pushed to prove that products deliver real value when customers need them most.

With only 16% of South Africans financially healthy, insurers are being pushed to prove that products deliver real value when customers need them most.

Research across five countries finds consumers prefer banks over crypto platforms, citing security, regulation, and protection from scams.

Despite high penetration and digital sophistication, local insurers must turn strategy into action, embedding cover, simplifying products, and building ecosystems to capture the continent’s next growth opportunity.

The Insurance Gap Study finds SA’s life and disability shortfall has swelled to R50.4 trillion, with the average earner holding only 39% of the cover their dependants would need.

In response to South Africa’s greylisting, the Authority has grown its AML/CFT team, increased on-site inspections, and ramped up fines.

CEO Clarence Nethengwe says arriving after rivals has given Old Mutual the chance to learn what customers really want in digital banking.

IRFA president Geraldine Fowler calls on retirement funds to invest for impact, strengthen operations, and shape reforms, stressing their power to drive both financial security and societal change.

Santam’s Thabiso Rulashe on how insurers are adapting to stay resilient – and profitable – in an era of rising risks.

Unathi Kamlana says the Authority will support the integration of advanced technologies and strengthen frameworks for consumer protection, cyber resilience, and financial inclusion.

While South Africa is on track to exit the grey list by October, National Treasury emphasises the importance of long-term improvements and continuous progress in financial regulation.

With a focus on financial inclusion, digital transformation, and food security, SPEF II aims to drive impactful investments in underserved sectors.

With regulatory approval secured, Old Mutual Bank is set to debut later this year, offering a digital-first banking experience tailored for South Africa’s mass market.

The increase in certified professionals reflects both a growing recognition of the value of financial planners and a shift towards more inclusive, client-focused financial advice.

The finalised Financial Education Commitment Charter is set to have a significant on impact the industry, requiring institutions to invest in targeted education programmes.

Financial institutions will participate in evaluating improvements to Conduct Standard 3 of 2020, aligning these efforts with the COFI Bill.

After years of stalled progress, the FSCA’s recent comments suggest National Treasury may renew its push for auto-enrolment.

The ‘imminent’ COFI Bill will introduce the licensing of retirement funds (including public sector funds), stricter board member standards, and enhanced oversight of contributing employers.