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Tag Archives | digital

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Digital-banking

Digital banking – Rise of fraud increases year on year

The SITEisfaction® report is an annual measure of customer satisfaction with digital banking services in South Africa. This year the consumer data indicates that Capitec and FNB are tied for first place as South Africa’s Best Digital Bank with a score of 79 each. These two banks have consistently been rated either 1st or 2nd […]

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Digital

Digital transformation shifts from threat to opportunity

“This is a unique and exciting environment for the insurance industry, as consumers are open to a more interactive relationship with their carriers.” These are the words of Stephen O’Hearn, Global Insurance Leader, Partner, PwC Germany. PwC recently produced its 22nd Annual Global CEO Trends series that specifically focussed on Insurance trends. According to the […]

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Online

How much time do you spend online?

– Latest research shows international trends The latest Digital 2019 report shows that worldwide people are spending an average of 6 hours and 42 minutes online each day. Half of that is spent on mobile devices. It further equates to more than 100 days of online time every year for every Internet user. That’s more than 27 percent of […]

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Fintech – a catalyst for change in the insurance industry

Digital is the new norm for customers. Big tech companies like Google, Amazon, Facebook, and Apple have paved the way and as a result customers are expecting more from their financial service providers as well. FinTech is therefore disrupting the traditional financial services industry as it provides innovative solutions for convenience, accessibility, and tailored products. […]

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Privacy & Digital Marketing

With the recent Facebook–Cambridge Analytica data scandal as well as the European Union’s new set of data privacy laws that were implemented on 25 May 2018, data protection and privacy are two of the most talked about subjects in board meetings as well office corridors. As data and analytics are a big driver in how businesses revolutionise […]

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Email signatures under the looking glass

How does a standard electronic signature differ from the Advanced Electronic version? According to Neil Summers, Head of Sales at Moonstone, it is important to understand the legality of e-signing, especially with all the e-meeting technology offerings currently available, some with transactional capability and digital signing functionality. He recently shared his thoughts on the Standard […]

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Chatbots and the Future of Insurance

If your insurance business or brokerage does not have a digital component to its overall strategy you are what we would call a sitting duck. The fact is, tomorrow’s insurance is here. It is in the unpredictable weather and resultant claims from it. It is in the demand for ‘pick and pay’ types of insurance […]

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Digital-revolution

The Digital Revolution in Insurance

The future is not out there, somewhere in the, um, future. It is here. A recent posting by Forbes of a blog by Bain Insights contains the following examples of where we are heading. Example 1: In Australia, for example, you can use your smartphone to snap a photo of something you want to insure, […]

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fintech

Work smarter and harder

The Afrikaans idiom, “Van uitstel kom afstel” probably rings more true than the English equivalent: “Procrastination is the thief of time” as far as the financial services industry is concerned. Failing to adapt in time to a changing business environment could cost much more than just lost time. Big businesses have the means and resources […]

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