Court shuts down attempt to ‘run out the clock’ on consumer complaint
The judgment confirms that the National Consumer Commission can pursue suppliers for ongoing misconduct – even when they try to stall a complaint into expiry.
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Court upholds R200 000 fine on dealership for ignoring compliance notice
The judgment makes it clear that remedies under the CPA – refund or replacement – are enforceable and cannot be frustrated by delay or technical objections.
Consumer Commission clamps down on dodgy car repairs
The Tribunal orders Cape Town Motor Repairs to refund a customer and pay a R100 000 fine after failing to complete vehicle repairs within the agreed timeframe.
Consumer Tribunal orders suppliers to refund R697 000 for botched deals
The suppliers, which abandoned a home renovation and denied a refund for a defective vehicle respectively, were also fined a total of R250 000.
Spam calls are now electronic communication: guidance note closes direct marketing loophole
The Information Regulator’s Guidance Note on Direct Marketing under POPIA classifies traditional phone calls as electronic communication.
NCC warns shoppers of fraudulent suppliers this festive season
From 1 December, the NCC’s contact centre hotline will be zero-rated for three months to help consumers report fake or expired foodstuffs.
NCT tells two suppliers to pay up after shoddy repairs and service violations
The Consumer Protection Act requires suppliers to perform services in a manner that meets the reasonable expectations of consumers.
