Ruling confirms consumers may go straight to court under the CPA
The judgment also reinforces that generic voetstoots clauses or poorly explained limited warranties cannot waive statutory rights under the CPA.
#consumerrights
Tribunal orders refund after dealer tries – and fails – to contract out of CPA
The National Consumer Tribunal rules the dealer breached the Act by leaving serious defects unrepaired – rejecting its disclaimers and partial fixes.
CMS steps in as Discovery Health begins recovering pharmacy overpayments
Discovery Health is engaging affected members individually after a processing error led to some pharmacy claims being paid beyond Above Threshold Benefit limits during 2025.
Banks and dealerships can’t hide behind fine print
Consumers can now claim directly against banks for faulty vehicles, while a major used-car dealer faces fines and refunds, signaling tougher enforcement of consumer rights.
Court shuts down attempt to ‘run out the clock’ on consumer complaint
The judgment confirms that the National Consumer Commission can pursue suppliers for ongoing misconduct – even when they try to stall a complaint into expiry.
Court upholds R200 000 fine on dealership for ignoring compliance notice
The judgment makes it clear that remedies under the CPA – refund or replacement – are enforceable and cannot be frustrated by delay or technical objections.
Consumer Commission clamps down on dodgy car repairs
The Tribunal orders Cape Town Motor Repairs to refund a customer and pay a R100 000 fine after failing to complete vehicle repairs within the agreed timeframe.
Consumer Tribunal orders suppliers to refund R697 000 for botched deals
The suppliers, which abandoned a home renovation and denied a refund for a defective vehicle respectively, were also fined a total of R250 000.
Spam calls are now electronic communication: guidance note closes direct marketing loophole
The Information Regulator’s Guidance Note on Direct Marketing under POPIA classifies traditional phone calls as electronic communication.
NCC warns shoppers of fraudulent suppliers this festive season
From 1 December, the NCC’s contact centre hotline will be zero-rated for three months to help consumers report fake or expired foodstuffs.
NCT tells two suppliers to pay up after shoddy repairs and service violations
The Consumer Protection Act requires suppliers to perform services in a manner that meets the reasonable expectations of consumers.
