‘Droom Troue’: Tribunal orders R500 000 in penalties and refunds
The National Consumer Tribunal rules the Droom Troue competition was a sham, ordering refunds and fines after couples were misled into paying for a prize that never existed.
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FSCA probes complaint processes amid surprisingly low filing rates
A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process?
Consumer Tribunal orders suppliers to refund R697 000 for botched deals
The suppliers, which abandoned a home renovation and denied a refund for a defective vehicle respectively, were also fined a total of R250 000.
FSCA discloses approach to regulating a rapidly changing financial sector
Unathi Kamlana says the Authority will support the integration of advanced technologies and strengthen frameworks for consumer protection, cyber resilience, and financial inclusion.
Burial society ordered to pay after failing to inform policyholder of premium hike
The FAIS Ombud found that Luvuyo Burial and Consulting failed to comply with the Policyholder Protection Rules.
Deadline looms for input on FSCA’s financial education charter
The finalised Financial Education Commitment Charter is set to have a significant on impact the industry, requiring institutions to invest in targeted education programmes.
The risks of tap-and-go cards: how to safeguard your money
The Banking Ombud urges consumers to be proactive in protecting their funds, especially as complaints rise about unauthorised tap-and-go activity with lost or stolen cards.
Forged IDs fuel 50% of global fraud as South Africa sees 300%-plus surge in 2024
The surge in fraud underscores the urgent need for stringent compliance measures to protect clients and maintain trust amid rising threats.
FIC report on how to identify and avoid holiday scams
The report highlights patterns, red flags, and practical steps to avoid holiday rental and travel scams.
NCC warns shoppers of fraudulent suppliers this festive season
From 1 December, the NCC’s contact centre hotline will be zero-rated for three months to help consumers report fake or expired foodstuffs.
Black Friday: don’t let cybercriminals steal your deals
Black Friday promises incredible deals, but it also opens the door to potential fraud. From phishing scams to counterfeit cards, fraud experts highlight key strategies to keep your credit safe and protect your new purchases.
FSCA and PA to revamp funeral insurance regulations – call for stakeholder input
Inputs provided during workshops in 2025 will guide the formulation of ‘a pragmatic and balanced approach’ to the regulation and supervision of funeral insurance.
Class action litigation in SA could spike with ‘non-attack’ data breach claims
Improper data handling could lead to expensive claims, and stronger enforcement of POPIA is critical to preventing future litigation, say legal experts.
Entity falsely claims to be associated with MiWay Insurance
FSCA warns about Miway Express Credit Solutions, as well as entities and individuals who are impersonating legitimate FSPs.
