Tag Archives | clients

Why segmentation is a vital tool for growing your practice

Why segmentation is a vital tool for growing your practice

Intermediaries who master the art of segmentation are better equipped to service their clients appropriately, and their practices will have greater potential to grow, says Jacques Coetzer, the general manager: Strategy and Transformation at SanlamConnect, the distribution business within the Sanlam Retail Affluent business. Segmentation is a critical tool when planning how to allocate an […]

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Overcoming challenges keeping advisers up at night

The word “entrepreneur” is defined as: a person who organizes, operates, and assumes the risk of a business. From this definition, it is clear that most financial advisers are entrepreneurs. Being an entrepreneur and specifically an independent financial adviser comes with its challenges. However, the COVID-19 pandemic has put more pressure on financial advisers, causing […]

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Investments uncertainty – Assist your clients to have “cooler” thoughts

With the extreme market volatility and emotional turmoil caused by the COVID-19 pandemic, it’s understandable that investors are concerned about their investments. According to Nomi Bodlani, head of strategic markets at Allan Gray, investors may fall prey to “hot thinking”, to the detriment of their investments. Behavioural scientists refer to a certain type of thinking […]

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Vishing – Alert your clients to the latest practises

The dictionary describes vishing as “the fraudulent practice of making phone calls or leaving voice messages purporting to be from reputable companies in order to induce individuals to reveal personal information, such as bank details and credit card numbers”. Banking Ombudsman, Reana Steyn describes it as “a method used to trick banking customers into divulging […]

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Single portal for all insurance complaints – Aims to ease process for clients

In an effort to assist complainants who are unsure where to lodge an insurance complaint, a new gateway has been launched. The introduction of the additional point of entry for complaints relating to insurance products coincides with the establishment of a joint Ombudsman for long-term (life) and short-term (non-life) insurance complaints from 1 January 2020. […]

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Consumer driven insurance – Clients need to know the consequences

“After listening to the minister, it is clear that economic growth is going to remain dismal, unemployment is going to increase, and government debt is going to grow by leaps and bounds closely followed by a growth in unemployment statistics,” Dawie Roodt, chief economist of the Efficient Group recently reacted to the Minister Mboweni’s mid-term […]

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Goals-based financial planning – Consider client’s social needs too

The traditional approach to investment focuses on outperforming a benchmark or maximising returns for a given level of risk, or minimising risk for a given level of return. Under this paradigm, investors are assumed to have no emotional biases and only care about optimising their returns. Clients however have specific real-life goals which are not […]

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FSCA warnings – Stay abreast to advise clients

The FSCA often publishes media releases to warn the public against dubious service providers in the financial services industry. A recent example concerned a formal investigation into the activities of a company called Humble Security and Trading for suspected breaches of financial sector laws. Shortly before this, it also warned the public not to enter […]

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Changing weather patterns – Are you managing your client’s risks adequately in this regard?

Aon’s 2019 Global Risk Management Survey recently identified challenges organisations face in managing traditional and emerging risks. Aon surveys thousands of risk managers across 60 countries and 33 industries every two years to identify key risks and challenges their organisations are facing. In the 2019 Global Risk Management Survey, respondents ranked economic slowdown as their […]

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