Strong engagement, clear records of advice, and a culture of ethics can help F&I professionals build trust and improve customer outcomes.
A Directive, jointly issued by the Financial Sector Conduct Authority (FSCA) and the Prudential Authority(PA), reads: “In order to complement the respective nationwide measures being put in place to contain the spread of […]
In one of the case studies discussed in the latest Short-Term Ombudsman Briefcase, readers are reminded of Rule 15.1 of the Policyholder Protection Rules. This states that policies must contain a provision for a […]
South Africa’s financial regulators have just launched an Intergovernmental Fintech Working Group (IFWG) Innovation Hub in response to changes in the financial sector driven by financial technology (Fintech) and to promote responsible innovation […]
With South Africa in lockdown, many consumers have a lot of questions about their financial well-being and what certain decisions will mean to their future. Questions like “What if I don’t pay my […]
With South Africa in lockdown, many consumers have a lot of questions about their financial well-being and what certain decisions will mean to their future. Questions like “What if I don’t pay my […]
Whilst on the one hand individuals are checking with their medical aids and financial advisers to see if they are covered for COVID-19, other cash strapped ones are concerned about being able to […]
As a result of information easily being shared in the world of smart phones and social media, it is important that part of a financial adviser’s marketing strategy includes the management of his […]
One of the top questions leaders ask these days is how do I manage my staff remotely and keep everyone productive? The default answer to this question seems to search for ways to […]
Public Compliance Communication 48 (PCC 48), published by the FIC recently, now provides clarity on when a nominated beneficiary will also be regarded as a client, including when Client Due Diligence (CDD) has […]
Last week, the Financial Intelligence Centre published Public Compliance Communication 46 (PCC 46), the result of all comments considered as submitted on draft PCC 109. PCC 46 now confirms the fact that all the […]
Living annuities has become the product of choice when it comes to retirement for most advisers. The Coronavirus has shattered the myth that there is no place for the guaranteed annuities we have […]
In a recent ASISA media release, Hennie de Villiers, deputy chair of the ASISA Life and Risk Board Committee, states that, while medical testing is an important part of the insurance process used […]
While most of the focus has been on how COVID-19 has impacted corporates, little light has been shed on how this will affect household financial wellness in SA. Johann van Tonder, Economist and […]
Amidst the chaos that the COVID-19 pandemic has caused in our daily lives, we are slowly but surely trying to adapt to the new way of work. But as financial advisers and FSPs, […]
In light of the National State of Disaster and due to the significant and potentially lasting negative impacts on the economy from the spreading of the COVID-19 virus, the Minister of Finance announced […]
FSCA Communication 14 outlines the regulator’s expectations regarding the culture and responsibilities of insurers and financial services providers in respect of premium collection of funeral policies. “The communication addresses premium collection by certain […]
FSCA Communication 14 outlines the regulator’s expectations regarding the culture and responsibilities of insurers and financial services providers in respect of premium collection of funeral policies. “The communication addresses premium collection by certain […]
