Secondary

FIC Compliance Contact Centre

The Financial Intelligence Centre (FIC) has established a Compliance Contact Centre to deal with queries related to compliance with the Financial Intelligence Centre Act, No. 38 of 2001, as amended (FIC Act).

A dedicated telephone service is geared to handle all FIC Act-related compliance queries, such as:

  • Whether or not a business is required to register with the FIC;
  • How to register with the FIC;
  • What types of businesses are required to register with the FIC;
  • Technical issues relating to the registration process;
  • Queries relating to complying with the provisions of the FIC Act including, but not limited to:
    • Establishing and verification of the identity of clients;
    • Record-keeping relating to your clients;
    • Reporting of cash threshold transactions;
    • Reporting of property associated with terrorist and related activities;
    • Reporting of suspicious and unusual transactions;
    • Formulation and implementation of internal rules;
    • Training and monitoring of FIC Act compliance.

The FIC Act Compliance Contact Centre number is: 0860 222 200

The FIC is also still able to receive e-mailed compliance based queries on: fic_feedback@fic.gov.za

For calls unrelated to compliance matters, please call the FIC on: 0860 342 342.

To download a copy of this information for future reference, please click here.

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