Some seriously bad outcomes for consumers of financial products resulted from products being designed in a way to circumvent regulatory supervision or action. Co-operation and collaboration between various bodies will form a cornerstone […]
The RDR proposal to create three categories of advisers drew the most responses. A progress report was presented by Leanne Jackson at the 2015 Insurance Regulatory Seminar. RDR so far All stakeholder feedback […]
A presentation at the FSB Insurance Regulatory Seminar provided practical insight into what we can expect from market conduct supervision when the new regulatory body is in place. We are rapidly approaching the […]
The announcement of changes in the tax treatment of provident funds led to a flurry of resignations and withdrawals from members of such funds who feared that their ability to withdraw all their […]
The Italian word “Andante” features in one of ABBA’s classic songs. Dictionaries define it as “a moderately slow” movement, usually in music. Closer to home, there is also a Swahili term, Pole-pole, which […]
The latest Enforcement Committee order, against a stockbroking firm, should act as a warning to all financial services providers to ensure that they comply with the requirements of the Financial Intelligence Centre Act […]
The latest issue of the Short-term “Ombudsman’s Briefcase” contains an interesting case which highlights again the difficulty of complying with varying interpretations by overseeing bodies. We recently commented on two FAIS Ombud determinations […]
Earlier this year, Insight Discovery, a Middle East based strategic research company, in conjunction with Moonstone Information Refinery, conducted the first South African Investment Panorama survey. The purpose of the exercise was to […]
It is good to know that most local authorities follow developments overseas very carefully while transforming the industry, and consult widely. Three recent reports from Australia are of importance to the local industry. […]
Market volatility is something we are all accustomed to, but recent events have made investors more jittery than usual. China’s ‘Black Monday’ wiped hundreds of billions off the world’s financial markets last month […]
During the recent SAIFM conference, the FSB provided input on its views on feedback received from the industry to the 55 proposals contained in the discussion document. There was general support for the […]
A presentation by the FSB at the second SAIFM Regulatory Conference covered some very interesting agenda points Mention is made of four shortcomings of the current regulatory approach: It is said to be […]
Life is fickle and unpredictable. This statement is born out again by a recent Ombud determination concerning the switching of life cover from one assurer to another. The clients, both husband and wife, […]
This article was first published in January 2015. In view of recent discussions about the importance of this function under the proposed new Market Conduct Framework, we republish it in abbreviated format to […]
Following on from Monday’s article on changes to the definitions of “complainant” and “complaint”, Alan Holton provides some of the more practical insights you will need to consider when amending your Complaints Management […]
It is anticipated that the Financial Sector Regulation Act of 2015 will become effective next year. Much emphasis will be placed on how you manage complaints. It will be an important barometer of […]
The “Draft Market Conduct Framework” contains an example of a short-term claim to show how the new format, under Twin Peaks, will allow the Regulator to act in a more pre-emptive manner. The […]
