
Tribunal orders refund after dealer tries – and fails – to contract out of CPA
The National Consumer Tribunal rules the dealer breached the Act by leaving serious defects unrepaired – rejecting its disclaimers and partial fixes.

The National Consumer Tribunal rules the dealer breached the Act by leaving serious defects unrepaired – rejecting its disclaimers and partial fixes.

Consumers can now claim directly against banks for faulty vehicles, while a major used-car dealer faces fines and refunds, signaling tougher enforcement of consumer rights.

The High Court upheld the NCT’s ruling against Avura Motors, criticising the dealership for attempting to discredit an assessor’s report it had previously relied on.

A National Consumer Tribunal ruling confirms that selling a car ‘as is’ doesn’t nullify a buyer’s right to a refund or repair under the CPA.