Misunderstanding explains consumers’ low trust in insurance, survey finds
It also found that customers’ perceptions of how financial institutions – specifically, their bank – treat them affects their uptake of insurance.
Old Mutual Unit Trust Managers off the hook for R1.7 billion claim arising from Fidentia scandal.
Read moreIt also found that customers’ perceptions of how financial institutions – specifically, their bank – treat them affects their uptake of insurance.
Respondents believe that charges should be for the ‘core’ financial product or service only, with additional features perceived as free add-ons.