
Court shuts down attempt to ‘run out the clock’ on consumer complaint
The judgment confirms that the National Consumer Commission can pursue suppliers for ongoing misconduct – even when they try to stall a complaint into expiry.

The judgment confirms that the National Consumer Commission can pursue suppliers for ongoing misconduct – even when they try to stall a complaint into expiry.

Until the suspensive condition is met, the right to performance is suspended and the prescription clock does not run.

The FSCA, National Treasury, and the Pension Funds Adjudicator tell MPs what they are doing to address the non-payment of retirement fund contributions. Regulatory interventions other than COFI may be in the offing.

Over half of the awards issued by the Pension Funds Adjudicator for complaints about unpaid contributions were affected because part of the claim had expired.

The High Court confirms that an acknowledgment of debt, even if not directly made to the creditor, interrupts the time limit for legal action.

The Ombudsman for Banking Services sets out the legal position regarding prescription, repossession, and a voluntary surrender.

Adjudication of the complaints requires hearings, which are more conducive to a court of law, the Ombud says.

Two-thirds of disputes were settled in favour of consumers.

Shoprite Checkers contends the curator had a year within which to file the claim from the date on which he was appointed.

The Adjudicator also failed to apply the Pension Fund’s Act prescription provision correctly, tribunal says.