The ‘travel rule’ means CASPs and FSPs cannot initiate a crypto asset transfer unless they can transmit prescribed information.
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The Ombudsman for Short-term Insurance (Osti) found that the conclusions drawn by a tyre specialist could not be relied on to decline a policyholder’s claim. The insurer used the specialist’s findings to support […]
I commented last week on the difficulty experienced by insurers to obtain irrefutable proof where there are suspicions that someone involved in an accident may have been driving under the influence of alcohol […]
Insurers are disputing or rejecting an increasing number of motor vehicle accident claims on the grounds that the insured was speeding, and consumers should be made aware of the implications of the reasonable […]
My colleague Mark Bechard’s article on the increase in rejected claims because of reckless driving raises a few interesting questions about the possible use of technology when investigating such claims. The Ombudsman for Short-term […]
Insurers that belong to the SA Insurance Association (SAIA) should not reject claims solely because a driver’s licence has expired. SAIA was responding to a question about the implications for drivers who are […]
The Ombudsman for Short-term Insurance (Osti) told an insurer to settle claim from a policyholder who was not wearing his glasses at the time of an accident, despite the endorsement to his driver’s […]
The Ombudsman for Short-term Insurance (Osti) has rejected a policyholder’s argument that the insurance company should have inspected his property’s roof before providing cover. Following a storm, the insured submitted a claim for […]
The Ombudsman for Short-term Insurance (Osti) has rejected a policyholder’s argument that the insurance company should have inspected his property’s roof before providing cover. Following a storm, the insured submitted a claim for […]
The inability of police officers to breathalyse a driver who may be under the influence means an insurer has to rely on circumstantial evidence, such as statements from witnesses, to prove intoxication. However, […]
The Ombudsman for Short-term Insurance (Osti) has upheld an insurer’s decision to reject a travel insurance claim despite a medical specialist stating that the policyholder might not have been suffering from a pre-existing […]
What does “access control” mean for the purposes of an insurance policy? The answer to this question was at the heart of a complaint that came before the Ombudsman for Short-term Insurance (Osti). […]
What does “access control” mean for the purposes of an insurance policy? The answer to this question was at the heart of a complaint that came before the Ombudsman for Short-term Insurance (Osti). […]
When it comes to insurance, the payment of claims is top of mind for most clients. Ultimately risk cover is there to protect a policyholder when the unexpected happens. It is therefore concerning […]
The Ombudsman for Short-Term Insurance published an information document for the public on the importance of providing accurate “regular driver” details. The regular driver is the person who drives the vehicle most often […]
