Isigwebo sigxininise ukuba amagatya e-generic voetstoots okanye iziqinisekiso ezilinganiselweyo ezingachazwanga kakuhle azinakurhoxisa amalungelo asemthethweni phantsi kweCPA.
Financial institutions, insurers, and other direct marketers have until 6 November to comment on proposed guidelines setting out their compliance obligations.
The NCC’s draft guidelines include financial institutions and insurers, giving businesses five months to prepare for monthly database cleansing and enforcement.
In certain CPA disputes, the three-year period for pursuing a complaint begins when a supplier refuses to provide a remedy, not necessarily when the underlying service was performed.
A new SARS–NCC agreement strengthens enforcement against non-compliant imports as authorities tighten controls on e-commerce and customs risks.
Consumers can now block unsolicited marketing through a national registry, with strict new rules and penalties for marketers who fail to comply.
Cartrack will pay a R5m fine and refund over R5.1m to customers after 210 complaints prompted a regulatory probe.
A joint NCC and CGSO paper highlights rising e-commerce complaints and regulatory gaps, with proposed reforms set to reshape platform accountability and consumer protection.
The judgment also reinforces that generic voetstoots clauses or poorly explained limited warranties cannot waive statutory rights under the CPA.
The National Consumer Tribunal rules the dealer breached the Act by leaving serious defects unrepaired – rejecting its disclaimers and partial fixes.
Consumers can now claim directly against banks for faulty vehicles, while a major used-car dealer faces fines and refunds, signaling tougher enforcement of consumer rights.
The National Consumer Commission has added 38 untraceable businesses to its warning list, underscoring the growing scale of consumer harm from rogue online suppliers.
The judgment confirms that the National Consumer Commission can pursue suppliers for ongoing misconduct – even when they try to stall a complaint into expiry.
Regulators warn that digital-market growth is outpacing consumer protection and local-job safeguards.
The High Court upheld the NCT’s ruling against Avura Motors, criticising the dealership for attempting to discredit an assessor’s report it had previously relied on.
The judgment makes it clear that remedies under the CPA – refund or replacement – are enforceable and cannot be frustrated by delay or technical objections.
The High Court upholds a National Consumer Tribunal ruling that the dealer must refund the purchase price and pay a fine for breaching the Consumer Protection Act.
