NFO’s only non-life final ruling of 2025 turns on theft, not ‘missing items’
Even though the SAPS case was marked ‘unfounded’, the NFO held this did not prove there had been no theft, and the policy claim fell within cover on the facts.
Insurance
CPD deadline days away: MBSE highlights immediate-access course options
Professionals still have time to complete any outstanding hours, but they should avoid leaving enrolment to the weekend.
OneSure uses AI to tackle operational complexity across insurers
The brokerage says InsureBot assists with policy interpretation and comparisons, while accountability stays with authorised staff.
Clearer communication can prevent many motor insurance disputes
The NFO says proactive disclosure, better underwriting conversations, and stronger intermediary oversight will benefit customers and insurers alike.
On-site fuel storage may create hidden insurance exposures
GIB Insurance Brokers says firms storing larger fuel volumes on-site should ensure insurers are informed and that sums insured reflect the increased exposure.
Referral fees and FAIS: when a lead becomes intermediation
The High Court’s decision shows how commission-style lead arrangements can be characterised as FAIS intermediary services, with enforceability consequences.
Momentum expands group cover access for HIV-positive members
The revised approach extends access to higher levels of death, disability, and income protection cover for qualifying members.
Santam names head for new India reinsurance business
The GIFT City operation, together with the Lloyd’s syndicate and Avatar acquisition, is part of the group’s move to broaden its risk base and underwriting capabilities.
Trust is an insurance broker’s ‘moat’ in the digital era
Santam’s Fanus Coetzee says the real value of an intermediary is not at sale, but when a client needs clarity, reassurance, and help after a loss.
Naked’s ChatGPT app signals where insurance distribution may be heading
The insurtech says the new app is a step towards a future where AI assistants could help consumers to manage and automate parts of their insurance decisions.
Still short on CPD hours? MBSE suggests ready-made combinations
MBSE’s CPD combinations help advisers and FSPs to complete their annual requirements while focusing on ethics, conduct, communication, and regulatory readiness.
Santam, SAWS partner to expand weather monitoring network
Nine weather stations have been installed across South Africa to improve early warning systems as severe weather events intensify.
Clientèle proposes to delist, citing thin trading and valuation gap
The insurer offers to repurchase shares – while restructuring ownership through an empowerment issue and a management share scheme.
Trip cancellation cover: what it pays, and what it won’t
Understanding the limits of cancellation insurance is key to avoiding unexpected losses on non-refundable travel bookings.
glu declares first member profit share after launch year
The R1.78m payout reflects both underlying performance and a founding-member booster designed to accelerate early value.
Regulators step in as AI adoption exposes new financial risks
As AI-driven incidents increase, insurers face mounting pressure to replace implicit cover with explicit policies tailored to new technological risks.
Investment performance drives PPS member payouts to record levels
The mutual insurer reports R5.56bn in investment returns compared with R1.32bn in operating profit, while higher claims put pressure on underwriting performance.
