
More credit consumers turn to ombud – and more are getting results
The NFO’s Credit Division recorded a 58% jump in complaints during 2025, while recoveries for consumers more than tripled and favourable outcomes outpaced every other division.

The NFO’s Credit Division recorded a 58% jump in complaints during 2025, while recoveries for consumers more than tripled and favourable outcomes outpaced every other division.

The NFO’s case studies show how disputes over evidence, process failures, and consumer rights can escalate into costly battles between credit providers and customers.

Using AI and third-party data, SARS identified some 100 000 high-income earners who were not registered for tax.

The MTBPS raises the 2025/26 gross revenue estimate by R19.7bn but warns of a R15.7bn shortfall against Budget estimates for 2026/27.

The Budget Overview outlines plans to overhaul public spending processes, aiming to identify inefficiencies.

When faced with a bad debtor, establish whether the contractual relationship is a specific contract and/or a standard terms and conditions contract.