
ASISA insurers pay out 94% of death claims in 2025
Beneficiaries received R44.2 billion last year, with most declines linked to non-disclosure, fraud, unpaid premiums or policy exclusions.

Beneficiaries received R44.2 billion last year, with most declines linked to non-disclosure, fraud, unpaid premiums or policy exclusions.

Higher critical illness and disability payouts reflect a risk environment increasingly defined by prolonged recovery, income loss, and ongoing care costs.

From disputed dependants to contested deaths, trustees are judged on how they investigate and explain their decisions.

Policies subject to underwriting had the highest payout rates in 2024, reflecting lower fraud and non-disclosure and the value of comprehensive risk assessment.

Breast cancer claims increased by 33%, and prostate cancer claims soared by 41%, the insurer’s data for 2024 shows.

Life insurers paid almost 96% of death and funeral benefit claims last year – with the total payout worth R39.9 billion.

Life insurance payouts rose in 2023, while Covid-19 claims fell sharply, indicating the virus’s shift from pandemic to endemic status.

Discovery Employee Benefits reports on claim trends in its 2023 financial year.