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Tag Archives | customer

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South African Customer Satisfaction Index – Who got the most “likes” in the life industry?

The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released. According to Consulta that conducted the research “insurers are heading into an environment where consumers will be under tremendous financial pressure and questioning the value proposition of all their financial planning solutions”. “For at least the medium term, South Africa […]

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Customer survey shows preference for intermediated advice – better delivery on client expectations

The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. The recently released SA-csi for short-term insurance provides highly scientific insights into the overall level of satisfaction of customers of South Africa’s short-term insurers. Interestingly the […]

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Customer due diligence – FIC clarifies who is responsible for what, and when

The Financial Intelligence Centre (FIC) has just published Public Compliance Communication No 43 (PCC43). The objective of the communication is to provide accountable institutions (AI) with the FIC’s view on compliance with their customer due diligence obligation in terms of Part 1, Chapter 3 of the FIC Act, where the accountable institution requests assistance from another accountable institution […]

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South African Customer Satisfaction Index – Who has the most satisfied customers?

The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released and it shows who has the most satisfied customers in the country. According to Consulta that conducted the research, life insurers face “their biggest battleground” yet in South Africa. Contributing factors are: a heavily constrained economy; high unemployment; a growing […]

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An informed consumer is a smart consumer

July is national savings month in South Africa and consumers are once again made aware of ways and means to implement and make healthy financial decisions, which will ultimately assist the country in creating a sustainable savings culture. One of the first things that enable consumers to make healthy financial decisions, is knowing what their […]

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Surveys

Benchmark of customer satisfaction shows TCF is key

What is the SA-csi? The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. The SA-csi for Short-Term Insurance is the most comprehensive survey of customer satisfaction, and is a causal model that links customer expectations, […]

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