Life Division complaints rise 18.8% as funeral disputes dominate
The division recorded more formal investigations in 2025, but improved turnaround times and secured almost R300 million for complainants.
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Non-life complaints resolved in favour of policyholders at 16.5%
Lead Ombud Edite Teixeira-Mckinon warns against drawing hasty conclusions about complaints stats without factoring in claims volumes and policy counts.
NFO’s Life Division recovers over R202m for consumers in 2024
Complaints about life-benefit payouts climbed to 36% of the Division’s cases, from 34% in 2023.
