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Home / Posts tagged “#annualreport”

#annualreport

Videos

Video interview: New mutual insurer enters the market

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Key regulatory and compliance developments: looking back at 2024 and what’s ahead in 2025

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Issues around Budget 3.0 with tax specialist Louis Botha

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FAIS Ombud’s report highlights pitfalls in client communication

From misrepresented investment products to overlooked policy details, the cases show how advisers can better serve clients by providing clear, timely, and relevant information.

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Consumer settlements rise as FAIS Ombud sharpens complaint handling

More than R39m awarded to consumers as complaints settled in their favour increased from 29% to 35% in 2023/24.

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Regulator pushes for tougher PAIA enforcement to combat low compliance

Key proposed amendments include imposing fines for non-compliance, enhancing the Information Regulator’s authority to issue directives, and introducing search-and-seizure powers.

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Ombud Council’s first formally tabled report highlights reforms in financial dispute resolution

Key achievements include the creation of the National Financial Ombud Scheme and the new FAIS Ombud Rules.

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Rise in complaints about medical schemes clawing back losses allegedly linked to fraud and waste

Schemes and healthcare professionals are at odds over whether these recoveries are justified, says the Council for Medical Schemes.

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FIC cracks down on non-compliant accountable institutions

The FIC’s latest annual report shows that out of 558 inspections conducted during the year, 269 specifically targeted the non-submission of risk and compliance returns.

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How bank errors and unseen fees impacted customers

The OBS’s 2023 annual report unveils chargeback disputes, hidden fees, and administrative failures.

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OBS reports record high complaints in 2023 as it transitions to NFO

The Ombudsman for Banking Services was kept busy with complaints about current accounts, loans, savings accounts, credit cards, and home loans.

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Ombudsman’s report unveils banking blunders and customer missteps

The cases dealt with by the banking ombudsman last year included a home auctioned for far below its value and fraud linked to a stolen phone.

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Medihelp’s solvency ratio drops below threshold amid high claims and rising costs

Medihelp submitted a CMS-approved three-year plan, requiring gradual contribution increases to restore its reserves to the statutory 25% level.

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Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

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Short-term insurers with the most and the least complaints in 2023

The important statistic is the proportion of personal lines complaints relative to an insurer’s share of the total personal lines claims.

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Investment Rates

 

Updated 26 May 2025

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Money Market funds

Updated 26 May 2025

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SARS could save us from tax hikes in 2026
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