Life insurers pay out R39.5bn, with 95.6% of death claims honoured

Policies subject to underwriting had the highest payout rates in 2024, reflecting lower fraud and non-disclosure and the value of comprehensive risk assessment.

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Prioritising RDR Proposals

The FSB proposes to implement the RDR proposals in three broad phases: Phase 1: Changes to be effected within the existing regulatory framework, using existing subordinate legislative and administrative powers. These changes will […]

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Ombud Settlement Cases

The FAIS Ombud’s annual report contains a list of trends picked up during the course of the year. The golden thread which runs through all of these, concerns insufficient disclosure across all sectors […]

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Italy no Walk-over

Padova, where the Springboks play Italy over the weekend is apparently a beautiful city, boasting the largest square in Europe, the Prato della Valle. Hopefully, the South Africans will not approach the match […]

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Financial Planning under RDR

Contrary to what many appear to think, the Retail Distribution Review is not about abolishing commission and forcing brokers to negotiate fees directly with clients. It is in fact a far wider process […]

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Priority RDR Proposals

The FSB proposes to implement the RDR proposals in three broad phases: Phase 1: Changes to be effected within the existing regulatory framework, using existing subordinate legislative and administrative powers. These changes will […]

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Bok Barometer

One gets a more balanced perspective on your team’s performance when you see what the opposition has to say. We copied the comments in the UK Telegraph, and inserted Sunday’s rating by Rapport […]

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RDR and Short-Term Insurance

The discussion on the retail distribution review conducted by the FSB provides for the following proposals specifically as it relates to the short-term industry: Remuneration for selling and servicing short-term insurance policies It […]

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Consider the Bigger RDR Picture

After attending the FSB’s seminar on Monday, I was actually at a loss as to where to start with conveying the contents of the Retail Distribution Review proposals. We will cover the proposals […]

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RDR and Healthcare Advisers

Under the heading “Scope Limitations”, the discussion document on the retail distribution review states: Where distribution of medical schemes is concerned, certain aspects of the distribution model are regulated by FAIS, while the […]

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Twilight at Twickenham

Both sides are desperate to win, and we can expect a tough, gruelling confrontation up front, while the English backs are likely to try and use their speed out wide. The Boks will […]

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Complaints Management Part 3

Last week, we discussed the first two specific findings on the effectiveness of complaints handling systems and the need for root cause analysis and corrective action stemming from this. Today, we share details […]

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Retail Distribution Review Discussion Paper

While the general expectation is that this document’s sole intention is to replace commission with fees, it is far more encompassing than that. We publish below some of the aspects contained in the […]

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End of Year Tours Overview

One very clear message emerged after the feast of rugby we enjoyed over the weekend – the Northern hemisphere teams are no longer the pushovers they were in the past. They were always […]

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PoPI is not a Flower – Part 2

As we pointed out last week, PoPI is yet another brick in the wall being built to safeguard the privacy of the public. Today we look at some important definitions. Purpose of POPI […]

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