Brokers look to digital tools to reclaim time for client engagement

Two-thirds of brokers say they want plain-language breakdowns of extensions and exclusions, according to the 2025 Santam Insurance Barometer.

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TCF Name Change

SAIA notes in its August newsletter that the Treating Customers Fairly (TCF) Department will cease to exist. It will, in future, form part of the Market Conduct Strategy Unit. This is in line […]

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Important Lessons from Debarment Appeal

There is a tendency to see legislation that regulates financial services as operating differently from other laws. While the processes may sometimes differ, the same principles apply. This became evident in a recent […]

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Authentication of RE Certificates

We often receive queries from employers regarding the validity of RE certificates produced by prospective applicants. This is indeed wise, as we are aware of instances where people fraudulently replicate documents by means […]

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Clansey's Clangers & Proteas win!

Clancey Clangers not the only reason – Paul Kruger  If the Springboks had the benefit of appealing against the result of Saturday’s match against Australia, their chances of success would be excellent if […]

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Lesotho – What lies beneath?

Behind Lesotho’s current political crisis, security cluster ructions and infighting are the real threats to stability. As Prime Minister Thomas Thabane’s allegations of a coup disintegrated, the fractious nature of the relationship between […]

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The End of Sign-on Bonuses in Sight

The whole messy business of institutionalised churning reminds me of the wise words of George Bernard Shaw: “A government that robs Peter to pay Paul can always depend on the support of Paul.” […]

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Levy Deadline for Rep Register

The FSB and FAIS Ombud levies are calculated on the status of your FSP as at 31 August every year. Any changes to the rep register must be conveyed to the FSB within 15 days. […]

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Who wants it most?

When Australia hosts the Springboks on Saturday, both sides will have something to prove after their previous performances. The Aussies may be smarting after the drubbing at the hands (and feet) of the […]

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Clarity on Co-Administration Agreements

Information Letter 2 of 2014, issued on 29 August, provides clear guidelines on what co-administration agreements should contain, and what not. The Registrar of Long-term Insurance is concerned that certain existing agreements do […]

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Appeal against Debarment not Upheld

Details of appeals against decisions by the FSB’s Enforcement Committee provide very interesting insight into the practical application of legislation affecting most of our subscribers. What makes it even more interesting is that […]

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Mooi Rugby is ook Wenrugby

Dit is baie bemoedigend om na vier weke van die kompetisie te sien dat die spanne wat bereid is om hardlooprugby te speel, bo-aan die punteleer is. Die Pumas se oorwinning oor die […]

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Carelessness can be Costly

The latest determination by the FAIS Ombud provides clear evidence that the moving of an insurance book is not merely a routine admin matter which can be left in the hands of others. […]

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More on Healthcare Products Debate

Two recent articles in Business Day highlight the need for circumspection before implementing the demarcation proposals. The Board of Healthcare Funders (BHF) pointed out that the affordability of medical schemes is seriously hampered […]

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Proteas Bloom

The single biggest reason why I enjoy a South African victory over an Australian side, more than one over the English, is that the Aussies are usually much more competitive. I was fortunate […]

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Are Agencies Over-Rated?

Barbara Kiviat*, a former Time staff writer, noted in an article last year on the global financial crisis that the jury is still out on what exactly happened, and who is to blame, […]

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The “Bettle” of the Breakdown

This call by Breytie before the match turned out to be accurate, but the match was won out wide by a rampant All Black side against a shell-shocked Australia. The pace was frenetic […]

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