Strong engagement, clear records of advice, and a culture of ethics can help F&I professionals build trust and improve customer outcomes.
How is the adoption of technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) optimising the future growth of the insurance industry? How is it performing against the industry’s regulatory challenges? […]
How is the adoption of technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) optimising the future growth of the insurance industry? How is it performing against the industry’s regulatory challenges? […]
According to recent articles, insurance companies around the world are concerned that ransomware-based cyberattacks are on the rise, and that they stand to lose more as hackers step up their efforts to demand […]
BrandsEye’s 2019 Banking Sentiment Index analysed 1.9 million social media posts about South Africa’s largest banks and included an analysis of 68 500 posts about the new entrants, Bank Zero, Discovery Bank and Tyme. Below are some […]
BrandsEye’s 2019 Banking Sentiment Index analysed 1.9 million social media posts about South Africa’s largest banks and included an analysis of 68 500 posts about the new entrants, Bank Zero, Discovery Bank and Tyme. Below are some […]
The Financial Services Conduct Authority has imposed an R550 000 penalty on insurer Channel Life for not properly registering intermediaries who collected insurance premiums on its behalf, and for not paying out sufficient […]
The Financial Services Conduct Authority has imposed an R550 000 penalty on insurer Channel Life for not properly registering intermediaries who collected insurance premiums on its behalf, and for not paying out sufficient […]
The Office of the FAIS Ombud announced last week that Advocate Tshombe assumed the role of new Ombud for Financial Services Providers effective 1 November 2019. She takes over from the previous Ombud, Mr Naresh […]
During March 2019, the Office of the FAIS Ombud established a Client Care Centre to enhance the customer experience. The objective of the establishment of the Client Care Centre was to give life […]
During March 2019, the Office of the FAIS Ombud established a Client Care Centre to enhance the customer experience. The objective of the establishment of the Client Care Centre was to give life […]
The Pension Funds Adjudicator recently ruled that a death benefit was distributed fairly although one of the beneficiaries was not financially dependent on the deceased. “The entitlement stems from the fact that the […]
Medical schemes are facing tremendous pressure in a low growth market where customer expectations and utilisation are very high and increasing, while loyalty is on the decline as a result of lower price […]
FinTech essentially encapsulates the intersection between the financial services industry and technology. The importance of FinTech is evidenced in the manner in which it is currently disrupting traditional financial models and structures. The […]
A ground-breaking, global study by Vitality and RAND Europe shows that an extra 15 minutes of walking daily could add close to 3 years to your life and grow the world economy by $100bn a […]
Loyalty programme usage has, over the past few years, been growing. In 2018, survey results from the BrandMapp indicated that 75% of South African consumers use loyalty programmes. But which loyalty programme is […]
Earners under 40 face an average insurance shortfall of around R1.4 million for life cover and R1.5 million for disability. This means the majority of SA’s earners are likely to be significantly underinsured. These are […]
A recent Financial Services Tribunal case to reconsider the ruling of the Ombud for Financial Services Providers, once again highlighted important provisions of the Code of Conduct for Financial Services Providers. The Tribunal […]
