Strong engagement, clear records of advice, and a culture of ethics can help F&I professionals build trust and improve customer outcomes.
According to Mimecast, impersonation fraud jumped by almost a third during the first 100 days of the coronavirus pandemic, as cyber criminals looked to take advantage of many people suddenly working remotely. But how […]
The Association for Savings and Investment South Africa (ASISA) recently released the Collective Investment Schemes (CIS) industry statistics for the quarter and year ended March 2020. The CIS industry reported net inflows of R23 billion […]
Most insurers have implemented measures to assist clients who may struggle to pay their monthly premiums. These include premium holidays, discounts and deferrals of rate increases. How will these impact insurers financially? In […]
In response to the pandemic and based on research conducted in the 40 countries in which Kearney, a global management consulting firm operates, the firm released a report on the business implications that […]
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty,” Winston Churchill said. However, in times of distress, it is difficult to be optimistic and stay positive. […]
Towards the end of last week, the Financial Sector Conduct Authority (FSCA) published a draft Conduct Standard and supporting documents on the Requirements related to the payment of pension fund contributions. According to […]
Towards the end of last week, the Financial Sector Conduct Authority (FSCA) published a draft Conduct Standard and supporting documents on the Requirements related to the payment of pension fund contributions. According to […]
“Technology, data, cultural and behavioural change of the consumer is transforming the role of the broker – and the importance of advice – in South Africa’s intermediary insurance market,” according to an article […]
“Technology, data, cultural and behavioural change of the consumer is transforming the role of the broker – and the importance of advice – in South Africa’s intermediary insurance market,” according to an article […]
Moving to level 3 will mean that most sectors of the economy will reopen on the 1st of June. However, the reopening of South Africa’s economy after COVID-19 lockdown comes with strict requirements. […]
The first repudiations of claims by policyholders for business interruption as a result of the pandemic have led to very keen media interest in the matter. The Ganas/Momentum case provided useful insight into […]
The first repudiations of claims by policyholders for business interruption as a result of the pandemic have led to very keen media interest in the matter. The Ganas/Momentum case provided useful insight into […]
The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. The recently released SA-csi […]
The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. The recently released SA-csi […]
“During 2019, OSTI finalised a total of 9 167 formal complaints. The majority were in respect of motor vehicle claims at 49% followed by homeowners/building claims at 20%, commercial claims at 8% and household […]
The outbreak of COVID-19 has had a significant impact on both the health care system and the economy. The lockdown enforced by the South African government has, furthermore, prevented many South African businesses […]
The outbreak of COVID-19 has had a significant impact on both the health care system and the economy. The lockdown enforced by the South African government has, furthermore, prevented many South African businesses […]
