Responses to Chameleon judgement
Guardrisk and HIC reacted to the judgement by saying that it recognised the plight of business owners in the hospitality industry and the need to get clarity on Covid-19 related business interruption insurance […]
F&I professionals urged to turn compliance into customer value
Strong engagement, clear records of advice, and a culture of ethics can help F&I professionals build trust and improve customer outcomes.
Court finds against Insurer – Lockdown did cause business interruption
The stand-off between short-term insurers and clients who had claims denied for business interruption due to Covid-19 took an interesting turn after the Cape High Court found against one insurer. The Applicant, Café […]
Online meetings – Four tips to add credibility
The time spent in virtual meetings has increased over the last three months. Although this has been because of the pandemic and lockdown rules, this new way of communicating is here to stay. […]
Fair treatment of client complaints – Amended code now provides framework for FSPs
The 2003 version of the General Code of Conduct (GCoC) for authorised financial services providers and representatives captured the handling of complaints in three pages, only focussing on basic principles and procedures. The […]
Inclusion of smoothed bonus policies in default investment portfolio – Conduct standard tabled
“A new conduct standard on the conditions in terms of which smoothed bonus policies may form part of default investment portfolios was released on Tuesday evening and is scheduled to come into force […]
Inclusion of smoothed bonus policies in default investment portfolio – Conduct standard tabled
“A new conduct standard on the conditions in terms of which smoothed bonus policies may form part of default investment portfolios was released on Tuesday evening and is scheduled to come into force […]
Final Conduct Standard for Banks – Aims to ensure fair treatment of bank customers
“The Conduct Standard for Banks is the first step towards rolling out a comprehensive market conduct regulatory framework for the banking sector. The main objective of the Conduct Standard is to introduce requirements […]
Final Conduct Standard for Banks – Aims to ensure fair treatment of bank customers
“The Conduct Standard for Banks is the first step towards rolling out a comprehensive market conduct regulatory framework for the banking sector. The main objective of the Conduct Standard is to introduce requirements […]
Online learning – Still time to make MBSE your education partner this semester
Over the last three months education has changed dramatically, with the distinctive rise of online learning, whereby teaching is undertaken remotely and on digital platforms. Yes, we have entered an era where online […]
Online learning – Still time to make MBSE your education partner this semester
Over the last three months education has changed dramatically, with the distinctive rise of online learning, whereby teaching is undertaken remotely and on digital platforms. Yes, we have entered an era where online […]
Amending the rules of advertising – How to keep your ads safe and within legal limits
Advertisements are likely to be the most regular contact consumers have with companies that offer financial services and products. As a financial services provider (FSP) it is therefore important to be aware of […]
Business interruption cover – Insurers facing an avalanche of bad press
In what Moneyweb terms “…a David and Goliath clash…”, the media has joined the fray in highlighting the matter. While several moving emotional pleas were made, there is also legal action. According to […]
Impact of pandemic on finances – Various studies sketch bleak picture
Life may be returning to a semblance of normal as restrictions are eased, but DebtBusters warns that South African consumers would be well advised to avoid falling into pre-lockdown spending habits. DebtBusters’ quarterly […]
Financial consumer education – Ensuring appropriate initiatives
One of the legislated objectives of the FSCA is to protect financial customers by providing them with financial education programmes, and otherwise promoting financial literacy and the ability to make sound financial decisions. […]
Social media – 4 ways to step up your game
Social media is important to financial advisors, because more and more people are looking to social media, and the online space in general, for insurance information. Various reports have also revealed that more […]
Should a separate debarment hearing follow after disciplinary hearing? – Supreme Court of Appeal clarifies the issue
by Joani van Vuuren, Shane Johnson, Siya Ngcamu of Webber Wentzel In a recent decision, the Supreme Court of Appeal (SCA) considered the interplay between disciplinary inquiries convened under the Labour Relations Act […]
General Code of Conduct and F&P requirements Amendments – Major changes will need your serious consideration
In a note to Moonstone compliance officers, Billy Seyffert, COO of Moonstone Compliance and Legal notes: “These are some of the most important changes since the 2017 F&P changes.” The Financial Sector Conduct […]
