industry experts

FSP and Representative Responsibilities

It is evident that the existence of a service contract and/or mandate is not sufficient to safeguard an employer in instances where a representative acts outside of its stipulations and parameters.

Despite this, it is necessary to remind ourselves from time to time of the obligations resting on FSPs, key individuals and representatives in this regard.

Section 13 of the FAIS Act determines, amongst others, that a person may not act as a representative of an authorised financial services provider, unless such a person, and prior to rendering a financial service, provides confirmation, certified by the provider, to clients

  • that a service contract or other mandate, to represent the provider exists and
  • that the provider accepts responsibility for those activities of the representative performed within the scope of, or in the course of implementing, any such contract or mandate

Section 13(1)(c), which came into effect on 30 May 2014, stipulates further that-

“A person may not render financial services or contract in respect of financial services other than in the name of the financial services provider of which such a person is a representative.”

The Regulator found it necessary to publish Guidance Note Section 13(1)(c) to ensure clarity on how it would interpret this, as well as a Response Document on Section 13(1)(c) which covers a wide range of questions from the industry, including matters such as premium collection, binder functions and insurer responsibilities.

Enjoy your weekend reading. No need to thank me – it’s all in a day’s work.


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