• About
  • Our People
  • Advertise
  • Data Privacy
  • Contact
Skip to navigation Skip to content
Moonstone Information Refinery | Logo
  • Online
  • Services
    • Regulatory Exam BodyRE1 & RE5
    • Compliance & Risk ManagementFAIS, FICA & NCA
    • Business SchoolQualifications, COB & CPD
    • Information RefineryNewsletters & Media Kit
  • Careers
  • Workshops
  • CPD
  • Home
  • Cart
  • Checkout
  • Home
  • Job Card | MCOM
  • Job Card | MSS
  • My account
  • Partners
  • Subscribe
  • Regulatory Exam Body
  • Services
    • Compliance & Risk Management
    • Regulatory Exam Body
    • Information Refinery
  • About
  • Our People
  • Advertise with us
    • Advertising Media Kit – Download
  • Data Privacy
    • Cookies
    • Data Privacy Policy
    • Privacy Notices
    • Email Disclaimer
    • Website Terms & Conditions
    • Copyright Notice
    • Event Refund / Cancellation Policy
  • Contact
    • Contact | Thank You
    • Subscribe | Thank You
  • Sitemap
  • Jobcard
  • Library
    • Regulatory Examination Library
    • Moonstone Library
  • Workforce Solutions | Book a Consultation
Home / Posts tagged “#TreatingCustomersFairly”

#TreatingCustomersFairly

Videos

Video interview: New mutual insurer enters the market

Read More

2025 FPI Convention Highlights with Lelané Bezuidenhout and Ronald Matande

Read More

Interview with Nicola Langridge, 2025 Financial Planner of Year

Read More

Umboneleli Womngcwabo unyusa izigwebo ezilishumi elinambini (12) ze-FAIS Ombud ngokuchasene nayo

I-FSCA yarhoxisa ilayisenisi ye-Luvuyo’ kwinyanga yeThupha emva kokuba uthotho lwezigqibo lufumanise ukuba le nkampani ayiphumelelanga ukuhlawula amabango kwaye yasebenza ngaphandle kombhali ongaphantsi.

Read More

New era for fund administration: unpacking Conduct Standard 2

Trustees and administrators face a modernised regulatory framework designed to raise standards, strengthen accountability, and ensure fair outcomes for members.

Read More

NDCA pushes for fit and proper requirements for debt counsellors

The Association’s proposal will embed COFI’s principles and the TCF outcomes into debt-counselling practice.

Read More

Move to two-pot system drives jump in complaints to the Adjudicator

Outgoing Adjudicator Muvhango Lukhaimane says the system has laid bare long-standing non-compliance with section 13A of the Pension Funds Act.

Read More

Funeral provider racks up 12 FAIS Ombud rulings against it

The FSCA revoked Luvuyo’s licence in August after a string of determinations found the firm failed to pay claims and operated without an underwriter.

Read More

Luvuyo Burial hit with three more Ombud rulings over unpaid funeral claims

The funeral provider has faced repeated determinations this year after failing to settle valid claims.

Read More

COFI countdown: FSPs urged to prepare with the precision of a World Cup coach

Compliance expert Anton Swanepoel says financial services providers must adopt a winning mindset, strategy, and tech-driven approach.

Read More

More FAIS Ombud determinations against funeral provider

Luvuyo Burial and Consulting did not pay the claims in full even after the Ombud’s Office intervened.

Read More

COFI is coming – and FSPs can’t afford to wait

Early preparation for COFI will give firms a competitive edge and help to avoid the compliance scramble seen during FAIS implementation.

Read More

FSCA suspends FSP’s licence after third Ombud determination

The beneficiaries waited months to be paid their funeral policy benefits, but they received only partial pay-outs despite undertakings to the contrary.

Read More

How professional indemnity fits into broker risk management

Overlooking crucial risk management steps can significantly affect brokers’ liability exposure and their PI insurance coverage.

Read More

FSCA probes complaint processes amid surprisingly low filing rates

A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process?

Read More

How consumers feel about the country’s big retail banks

One digital bank emerges head and shoulders above the rest in the 2024 South African Banking Sentiment Index.

Read More

Why lifelong learning is your secret weapon

Moonstone Business School of Excellence’s range of online qualifications, short courses, and CPD courses enable you to benefit from continuous education.

Read More

FSCA to embed ‘consumer vulnerability’ in its approach to supervision and regulation

The Authority’s Statement on Consumer Vulnerability will inform its engagements with stakeholders, starting this year.

Read More

Services
  • Compliance & Risk ManagementFAIS, FICA & NCA
  • Business SchoolQualifications, COB & CPD
  • Information RefineryNewsletters & Media Kit
  • Regulatory Exam BodyRE1 & RE5
Investment Rates

 

Updated 1 December 2025

View Now

Money Market funds

Updated 1 December 2025

View Now

Time is running out to influence FSCA’s new Risk Return
https://youtu.be/IfkYjnO7OVY
Newsletter Subscription

  Stay at the top of your game

Subscribe
This field is for validation purposes and should be left unchanged.

Tweets by MoonstoneInfo
Contact Us

+27 21 883 8000

-33.9652451,18.8405387

Email us

Find us

25 Quantum Street, Technopark
Stellenbosch, South Africa
  • Levy increases for 2025/26 lower than initially proposed
  • NPC report recommends reducing retirement funds’ offshore limit
  • Relief at last: Ithala depositors can access frozen funds from 8 December
  • Countdown to JIBAR cessation: SARB urges market to step up transition to ZARONIA
  • Co-payments unpacked: the real drivers behind member shortfalls
Services
  • Compliance & Risk ManagementFAIS, FICA & NCA
  • Business SchoolQualifications, COB & CPD
  • Information RefineryNewsletters & Media Kit
  • Regulatory Exam BodyRE1 & RE5
Copyright © 2025 Moonstone Information Refinery®
Developed by This Side Up Media

Moonstone uses cookies to run essential services and improve or personalise your experience.
Cookies help us understand how you interact with our site, enhance functionality, and ensure a smooth browsing experience.

By continuing to use our website, you agree to our use of cookies.
For more information, please review our Data Privacy and list of cookies.

Continue Data Privacy Cookies