Misunderstanding explains consumers’ low trust in insurance, survey finds
It also found that customers’ perceptions of how financial institutions – specifically, their bank – treat them affects their uptake of insurance.
#South African Financial and Customer Behaviour and Sentiment Study
What customers look for when choosing financial products and services
Respondents believe that charges should be for the ‘core’ financial product or service only, with additional features perceived as free add-ons.
