Costs order against FSCA for ‘irregular and unlawful’ debarment

The Authority should have conducted its own investigation and not relied solely on information provided by the insurer, the Tribunal says.

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How do you prove remote jamming?

The annual report from the Ombud for Short-term Insurance (OSTI) always contains very educational case studies. This one sets how the circumstances behind a claim, which was refuted on the grounds that there […]

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Interesting Short term claims trends in 2020

The 2020 annual report from the Office of the Short-term Ombud (OSTI) shows some very interesting trends which developed during the year under review. Reasonable Precautions claims Refuted claims under the “reasonable precautions” […]

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Trends in Motor Insurance

At the launch of the 2016 Annual Report from the Short-term Ombud, she elected to deviate slightly from the usual statistical analysis to highlight some interesting trends from the report with particular reference […]

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TCF in Dispute Resolution

An interesting case from the latest Short-term Ombud briefcase reflects that fairness and equity should be applied in settling a dispute. Background Ms. A suffered a burglary at her property, which was let […]

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Contradictory views on Material Terms?

The latest Newsletter from the Short-term Ombud contains details of a rejected claim as a result of the fact that, at underwriting stage, the client did not inform the insurer of previous losses. […]

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Case Studies from the Short-term Ombud

Ombuds often provide practical insight into how our industry should operate. Material Misrepresentation or Simple Oversight? Mr. D contacted the insurer to insure a newly purchased vehicle. During the underwriting of the policy, […]

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